Our Multipla has also suffered from not going into 4th gear, also 2nd was difficult, if we held the gear lever down when driving it was OK but as soon as you let go of the gear stick it would jump out of gear. Drove for about a fortnight like this and then fault disappeared, happened again about six months later, again for about a fortnight, touch wood the problem hasn't re-appeared since. In my case I'm convinced the problem lay with the gear cable mechanism, as I don't think a gearbox problem would disappear and re-appear like that, I may be wrong!
Felt as though the cable needed adjusting, not sure if there is adjustment?