- Joined
- Jan 13, 2018
- Messages
- 160
- Points
- 54
Hi All,
I think I've finally got a resolution on this. After Leon spoke to Fiat we came to the conclusion that ECU testing had supplied an incorrect part with a variant of the software that was incompatible with the body control module.
After cross referencing their part number with the original Fiat part numbers I could see they had sent me the wrong unit. As far as I can tell they sent me a unit for the EVO model which use a different variant of the Delphi software which isnt backwards compatible.
After a few terse conversations with ECU testing they sent me another unit with the same part number as the wrong one!, but a different looking unit.
Crucially the Delphi part number is the same as the original and the steering angle connector plug is external like my original one.
Plugged it in on the floor and no error message. So fingers crossed this will sort it.
Don't know why I didn't think to check before. I guess as they had my unit when they said it was beyond repair and sent me a new one I'd assumed it was the right part.
Now having a conversation with them about compensation for my having to buy multiecuscan and cable, a multi meter, and a specialists bill to fix their mistake.
They kept insisting my car was at fault. The rebuilt units are good though, just a shame about their customer service.
I think I've finally got a resolution on this. After Leon spoke to Fiat we came to the conclusion that ECU testing had supplied an incorrect part with a variant of the software that was incompatible with the body control module.
After cross referencing their part number with the original Fiat part numbers I could see they had sent me the wrong unit. As far as I can tell they sent me a unit for the EVO model which use a different variant of the Delphi software which isnt backwards compatible.
After a few terse conversations with ECU testing they sent me another unit with the same part number as the wrong one!, but a different looking unit.
Crucially the Delphi part number is the same as the original and the steering angle connector plug is external like my original one.
Plugged it in on the floor and no error message. So fingers crossed this will sort it.
Don't know why I didn't think to check before. I guess as they had my unit when they said it was beyond repair and sent me a new one I'd assumed it was the right part.
Now having a conversation with them about compensation for my having to buy multiecuscan and cable, a multi meter, and a specialists bill to fix their mistake.
They kept insisting my car was at fault. The rebuilt units are good though, just a shame about their customer service.