Technical Power Steering Saga Part Deux

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Technical Power Steering Saga Part Deux

Hi All,

I think I've finally got a resolution on this. After Leon spoke to Fiat we came to the conclusion that ECU testing had supplied an incorrect part with a variant of the software that was incompatible with the body control module.

After cross referencing their part number with the original Fiat part numbers I could see they had sent me the wrong unit. As far as I can tell they sent me a unit for the EVO model which use a different variant of the Delphi software which isnt backwards compatible.

After a few terse conversations with ECU testing they sent me another unit with the same part number as the wrong one!, but a different looking unit.

Crucially the Delphi part number is the same as the original and the steering angle connector plug is external like my original one.

Plugged it in on the floor and no error message. So fingers crossed this will sort it.

Don't know why I didn't think to check before. I guess as they had my unit when they said it was beyond repair and sent me a new one I'd assumed it was the right part.

Now having a conversation with them about compensation for my having to buy multiecuscan and cable, a multi meter, and a specialists bill to fix their mistake.

They kept insisting my car was at fault. The rebuilt units are good though, just a shame about their customer service.
 
Thanks for the update Tom!

Regarding compensation, I'd remove the MES from the equation: it's a very good investment anyway! For sending a wrong unit they are clearly at fault! On the other side they've been quite cooperative to ship you another one...

Just my opinion, cheers, Bernie
 
Well the new unit worked a treat.

Bit frustrating to have spent such a lot of time trying to sort out a non existant problem.

They refunded me for the electrical specialists fee so I'm sending the other unit back to them and calling it quits.

Case closed finally.
 
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