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Old 12-08-2013   #31
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Re: Master cylinder failure

Quote Originally Posted by jimbro1000 View Post
I think people need to stop comparing the costs of their little 1.2's here as well.
This is a very valid point. The higher performance models of pretty much all cars will cost disproportionately more in servicing, repairs & consumables than the 'cooking' version.

I can get 60-70000 miles out of a set of front brake pads, but equally it's possible to wear a set out in a day on the track.
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Old 12-08-2013   #32
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Re: Master cylinder failure

The reason why people are mentioning their costs is because Abarth owners seem to get charged extra. If you bought your own parts and then bargained on the labour then it would be not much more expensive than a 1.2 to run other than fuel and tyres.
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Old 12-08-2013   #33
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Re: Master cylinder failure

Quote Originally Posted by 306maxi View Post
The reason why people are mentioning their costs is because Abarth owners seem to get charged extra. If you bought your own parts and then bargained on the labour then it would be not much more expensive than a 1.2 to run other than fuel and tyres.
They do seem to be harder to work on, though. Having to remove the 'box to change the clutch slave cylinder is going to add considerably to the cost unless you can do it yourself.
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Old 12-08-2013   #34
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Re: Master cylinder failure

Quote Originally Posted by jrkitching View Post
They do seem to be harder to work on, though. Having to remove the 'box to change the clutch slave cylinder is going to add considerably to the cost unless you can do it yourself.
Should it REALLY add as much as it appears to though? I bet I could get the clutch and clutch hydraulics done on our Subaru for less than that and that's a pig of a job.
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Old 12-08-2013   #35
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Re: Master cylinder failure

Quote Originally Posted by 306maxi View Post
Should it REALLY add as much as it appears to though?
Probably not.

There aren't that many franchised Abarth dealerships, so they can charge a premium and some folks might feel it's too specialised a car to trust to the local indie.

Not saying I agree, just offering an explanation for the pricing.
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Old 12-08-2013   #36
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Re: Master cylinder failure

Quote Originally Posted by jrkitching View Post
Probably not.

There aren't that many franchised Abarth dealerships, so they can charge a premium and some folks might feel it's too specialised a car to trust to the local indie.

Not saying I agree, just offering an explanation for the pricing.
That's exactly why the pricing is that way.
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Old 13-08-2013   #37
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Re: Master cylinder failure

With regards to the OPs issue, what I can't figure out is why he didn't phone Fiat/Abarth UK regarding a contribution to repair cost before going anywhere near a garage

Yeah it's out of warranty in terms of time, but it's not out in terms of mileage and the warranty terms suggested the problem would've been covered in year 3 when many things are excluded, so chances are they would've entertained a goodwill claim. They reimbursed me with vouchers to the full cost of repair when my Stilo's suspension springs snapped at 6 years/60,000 miles, so never assume they'll say no.

Also, if I was being charged north of a grand & got told there was no courtesy car available, they'd have been told which finger of mine to swivel on. To then appear unable to do the job properly suggests to me they're having a laugh and you've been mugged off. I hope to God this isn't an Abarth dealer? If it is, I'd strongly suggest calling Abarth on 00800 222 78400. They're seen as being above Fiat, so you'd hope you get some sort of preferential treatment for paying the premium over a regular 500.
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Old 13-08-2013   #38
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Re: Master cylinder failure

Quote Originally Posted by JTD_Liam View Post
With regards to the OPs issue, what I can't figure out is why he didn't phone Fiat/Abarth UK regarding a contribution to repair cost before going anywhere near a garage

Yeah it's out of warranty in terms of time, but it's not out in terms of mileage and the warranty terms suggested the problem would've been covered in year 3 when many things are excluded, so chances are they would've entertained a goodwill claim. They reimbursed me with vouchers to the full cost of repair when my Stilo's suspension springs snapped at 6 years/60,000 miles, so never assume they'll say no.

Also, if I was being charged north of a grand & got told there was no courtesy car available, they'd have been told which finger of mine to swivel on. To then appear unable to do the job properly suggests to me they're having a laugh and you've been mugged off. I hope to God this isn't an Abarth dealer? If it is, I'd strongly suggest calling Abarth on 00800 222 78400. They're seen as being above Fiat, so you'd hope you get some sort of preferential treatment for paying the premium over a regular 500.
Thanks for the comments.

Yes its an Abarth dealer but the way they are set up as a group anything that involves warranty or potential goodwill has to be taken to the fiat garage of Muppetry within the group. Servicing is normally carried out by the Abarth part & no issues thus far.

The car broke down & was recovered by the RAC to the Abarth dealer, at the time I assumed it was a linkage issue as it went from having gears to no gears, it wasn't a gradual failing ( again seems odd looking back) no real point having it recovered home & then deciding what to do with it, dealer is 45 mins away so we would have possibly paid to get it there.

Yes I had chats with Abarth, I have a private mobile of one of the top guys & a loaner mysteriously appeared after the call so we only had 2 days rental to pay. Warranty would not consider it but Abarth have promised some vouchers which pay nearly a 1/4 of the bill but yet to arrive.

Personally the dealer wont see the car again & wont ever sell me another car, Abarth have contributed but for what is so obviously a manufacturing quality issue I honestly expected more so that's put me off replacing the car with another Abarth

I have an Alpha 4C on order but IM beginning to wonder about that now, all the Fiat group after all.

To top it the Skoda needs tyres & a battery & the Nissan is having a new Engine built as it would no longer run when the crank decided to sub divide itself into 2 pieces & don't ask how much that is, s/hand abarth prices
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Last edited by Stuart J; 13-08-2013 at 11:35.
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Old 13-08-2013   #39
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Re: Master cylinder failure

Go look at a Swift Sport.
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Old 13-08-2013   #40
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Re: Master cylinder failure

Quote Originally Posted by jrkitching View Post
Go look at a Swift Sport.

Abarth is the good ladies car so her call


Must admit the residuals on the swift are pretty good
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Old 13-08-2013   #41
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Re: Master cylinder failure

I don't blame you for having doubts about the Alfa 4C. Were the people you spoke to at Fiat/Abarth aware of your 4C order? If they were this seems a bizarre way to reward your loyalty.

Perhaps phone Alfa UK (00800 2532 0000, Option 4) to discuss matters as you've a 4C on order.

I've always had good treatment from Fiat UK with my car and my Parents car, but I must admit Alfa seemed to be even better at following things up when I enquired with them about my sisters new MiTo. You might get further with them.
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Old 13-08-2013   #42
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Re: Master cylinder failure

Are you sure that number isn't Fiat Customer Relations Italy?

I dealt with them yesterday and today, and they are giving me 100 towards the 250 I had to pay to get my failing front strut bearings replaced. The car was second hand but only a few months out of warranty.

Not happy they failed - the original parts have been superceded - but at least I have new front bearings, and new rear dampers - they were rattling when I tested it and they were replaced with new parts too before I signed on the dotted line.

In your case I would have hoped for a bigger contribution.

As for the 4c, well, it looks fabulous, and I'm sure things will go wrong, but I'm equally sure they will treat customers very well. This Alfa needs to be a success
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Old 13-08-2013   #43
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Re: Master cylinder failure

Quote Originally Posted by Ulpian View Post

As for the 4c, well, it looks fabulous, and I'm sure things will go wrong, but I'm equally sure they will treat customers very well. This Alfa needs to be a success
Let's hope so. In my experience only spending 16.5K and being a repeat customer does not really impress them very much.
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Old 13-08-2013   #44
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Re: Master cylinder failure

Quote Originally Posted by Ulpian View Post
Are you sure that number isn't Fiat Customer Relations Italy?

I dealt with them yesterday and today, and they are giving me 100 towards the 250 I had to pay to get my failing front strut bearings replaced. The car was second hand but only a few months out of warranty.

Not happy they failed - the original parts have been superceded - but at least I have new front bearings, and new rear dampers - they were rattling when I tested it and they were replaced with new parts too before I signed on the dotted line.

In your case I would have hoped for a bigger contribution.

As for the 4c, well, it looks fabulous, and I'm sure things will go wrong, but I'm equally sure they will treat customers very well. This Alfa needs to be a success
It's just the numbers I've got off of the respective UK websites for Fiat/Alfa/Abarth:

Fiat - 00800 3428 0000
Alfa - 00800 2532 0000
Abarth - 00800 222 78400

The Fiat one is printed on a sticker on our 500s sun visor too. They all spell out FIAT (3428), ALFA (2532) or ABARTH (222784) on a phone keypad, not sure how common knowledge it is. However, they are also International Freephone numbers and it does have an international dialling tone, so whether it goes through to Italy or to Italy & then re-routes to the UK depending on the option you select, I'm not sure. They seem fairly decent though. Certainly better than the customer surveys would have you believe in my experience.

Your response from them was similar to mine - pretty decent. I just can't fathom how you and me (both used buyers) get decent treatment but someone with a new car purchase and a second on order gets a bit of a bum deal. This might be where they fall down in the customer satisfaction scores - why they can't get the hang of something so simple just baffles me.
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Old 13-08-2013   #45
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Re: Master cylinder failure

No, we definitely get through to Italy, that's why they have those accents.

It's very odd that we speak to Italians, but as you say, they were prompt and very correct, and to tell the truth I was very impressed. All round in fact, my dealer was excellent in helping me too.

Perhaps they think we are testing the Fiat water, even thought this is my third Fiat. But more probably they just accept that a low mileage car only slightly over three years old shouldn't need a part that should last the lifetime of the car. That was my argument, put politely of course. All very civilised in fact.
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