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General Not happy. what would you do?

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General Not happy. what would you do?

Venters said:
Nobody is arquing the repair wasn't upto scratch though. The problem seems to be the dealer offered a quick easy solution. That would have caused the minimum amount of disruption to the customer. But the customer seems to have his knickers ina twist so is being extra difficult for no good reason.


Oh no wait I forgot there is a good reason. It's got to be driven there, although not by the op. The bodyshop are going to send someone to do it for them.

Infact maybe you should sue for mental pain cause. If only they would comply with your demands! :ROFLMAO:
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You're terrible venters! ;)

Tbh I agree. I think it's silly to be precious about your car being driven on the motorway by someone else. I mean I'd be more worried about someone taking my car for a thrash (they'd be mighty disappointed!) down some of the smaller country lanes around here.
 
I think I'd have to agree too. You just seem to be moaning for the sake of it now. Let them take your car and fix it. If it comes back not up to standard again then insist it goes to your preferred place.
 
This is a new car and it is the dealer's responsibility to get it repaired properly. I wouldn't want some third party driving my new car up a motorway either. It should at least be transported by truck.

But the dealer shouldn't been be dealing with that tin-pot little paint-shop, insteadit should be going to a proper firm that knows what it is doing, and getting the money back from the idiots who messed up in the first place. If the car is not returnned to the owner with a functioning rear heater and perfect paint then I reckon the buyer has a case against the dealer.

I would see what the dealer says, and then inform Fiat UK and take advice.
 
Venters said:
"Nobody is arquing the repair wasn't upto scratch though. The problem seems to be the dealer offered a quick easy solution. That would have caused the minimum amount of disruption to the customer."

You just don't get it, do you?

I intend to keep this car for a long time. The "quick easy solution" you talk about is a very poor quality job which, I'm confident the vast majority of brand new 500 owners would not accept

"But the customer seems to have his knickers ina twist so is being extra difficult for no good reason."

I have been very patient and understanding, up to this point. I was thanked for my patience by the service manager after they'd had my car in for a whole week to "repair" the damaged paintwork and replaced the windscreen. The delay was caused by the winscreen fitter having a row with the service manager and storming off in a huff!

"Oh no wait I forgot there is a good reason. It's got to be driven there, although not by the op. The bodyshop are going to send someone to do it for them."

I've been told that the tin-pot paint re-spray company who messed up my car's paintwork will drive it up to Birmingham and bring it back about four days later, not a driver from the dealership. It will be resprayed at the quick-fix spray companies expense. Yes, they're going to love me and they've got my new car to "handle with care"....will they?

I won't let them drive my car, end of.

"Infact maybe you should sue for mental pain cause. If only they would comply with your demands! :ROFLMAO:"quote]

Wow! Go on then Venters, roll on the floor laughing. I'm sure that most people here who own brand new 500s would feel much the same as I do if they were in this situation.


The boss from the approved body shop just down the road from the dealership took a look at my car today and described the work as apalling. He assured me that his workshop would do a proper job.
/QUOTE]
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Sluggy said:
I think I'd have to agree too. You just seem to be moaning for the sake of it now. Let them take your car and fix it. If it comes back not up to standard again then insist it goes to your preferred place.
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I disagree. If they take the trouble of re-doing my car's paintwork and I still don't think it's up to scratch, I think I'll have less chance of them agreeing to my chosen bodyshop fixing it than I have at present.
 
Ulpian said:
This is a new car and it is the dealer's responsibility to get it repaired properly. I wouldn't want some third party driving my new car up a motorway either. It should at least be transported by truck.

But the dealer shouldn't been be dealing with that tin-pot little paint-shop, insteadit should be going to a proper firm that knows what it is doing, and getting the money back from the idiots who messed up in the first place. If the car is not returnned to the owner with a functioning rear heater and perfect paint then I reckon the buyer has a case against the dealer.

I would see what the dealer says, and then inform Fiat UK and take advice.
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Ulpian, you and I are in total agreement!
 
306maxi said:
Tbh I agree. I think it's silly to be precious about your car being driven on the motorway by someone else. I mean I'd be more worried about someone taking my car for a thrash (they'd be mighty disappointed!) down some of the smaller country lanes around here.
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How is it being precious? :confused:

Even if we mentioned the motorway more often due to his circumstances, the point is hardly if it is driven on motorway or country lanes, he (and neither would I nor Ulpian) wouldn't like some stranger at the wheels of his car, end of.
You're the first one to tell us about little things that wear cars out, so think for a minute that that stranger will not give a flying fig about the car and not "respect" it enough, if anything he/she would be tempted to test drive Top Gear-style it ("Let's see what you've got" sort of thing).. Well that's my view anyway, and again it is not being precious, just being careful enough. ;)

From what I read Fireball's been messed about already and the car transit really takes the biscuit as far as I'm concerned. I can even easily imagine the shrugs and eye rollings he has had to face! :p Good luck mate. (y)
 
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Cucciolotto said:
How is it being precious? :confused:

Even if we mentioned the motorway more often due to his circumstances, the point is hardly if it is driven on motorway or country lanes, he (and neither would I nor Ulpian) wouldn't like some stranger at the wheels of his car, end of.
You're the first one to tell us about little things that wear cars out, so think for a minute that that stranger will not give a flying fig about the car and not "respect" it enough, if anything he/she would be tempted to test drive Top Gear-style it ("Let's see what you've got" sort of thing).. Well that's my view anyway, and again it is not being precious, just being careful enough. ;)

From what I read Fireball's been messed about already and the car transit really takes the biscuit as far as I'm concerned. I can even easily imagine the shrugs and eye rollings he has had to face! :p Good luck mate. (y)
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I doubt someone's going to see a 500 unless it's an Abarth and think hmmm wonder what it can do.

I think my participation in this thread is coming to an end.

Go in, demand that the paintshop be moved piece by piece like the Russians did with their factories on the eastern front during WW2 and reassembled at the dealership so they can paint it there. I quite frankly don't give a ****, I was just trying to help the OP realise that they're being pretty unreasonable.
 
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306maxi said:
I doubt someone's going to see a 500 unless it's an Abarth and think hmmm wonder what it can do.
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Well you know Human kind better than I do then.
I remember when younger how much fun I had with some Peugeot 205 Diesel as my first company car, yup you read it right: fun with a 205 Diesel.
Even a van, anything that's got an engine and that's not yours can be fun when revved up! ;)


306maxi said:
I think my participation in this thread is coming to an end.
Click to expand...

:eek: I never thought I'd see the day! :eek: You ok? :D

(Just a joke ;))
 
Why the painters who ****ed up get to choose where the car goes to be repainted is the thing I would have issue with. It should be down to the dealer and customer.

As for the car being driven 25 miles or whatever by the original bodge painter.
He may well be a bit pissed off with the whole thing and take it out on the car.
Rather like if you send back a meal in a restaurant and the chef then wipes his arse in it or spits in it.

I think the OP has some valid concerns.
 
306maxi said:
Go in, demand that the paintshop be moved piece by piece like the Russians did with their factories on the eastern front during WW2 and reassembled at the dealership so they can paint it there. I quite frankly don't give a ****, I was just trying to help the OP realise that they're being pretty unreasonable.
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By the "OP", I hope I'm right in assuming that you mean me. If that is the case, I'm positive that I'm not being unreasonable.

Compromise is a great thing and I feel happy with today's solution from the dealer. He still wants the car re-sprayed properly at the dealership's main Birmingham body shop, but fully sympathises and understands my reasoning for not allowing the quick-fix paint spraying bods to drive my car there and back. As a consequence, on Monday, the Birmingham body shop manager is coming down to meet me so that I can point out the paintwork issues, he will drive the car back to Birmingham and return it a few days later in pristine condition. The bodyshop has all the right equipment and certification and they're keen to properly resolve the issue. I could dig my heels in and insist that the local bodyshop who I've spoken to handle the re-spray, but that would be unreasonable of me.

So by making it clear that I wanted no further involvement from the quick-fix paint co., they will be having nothing further to do with my car.

I'm happy with that.
 
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Score!

That's exactly what should be happening.

Bucket-shop paint fixers are fine for old cars like mine; I'd be happy with a good-enough job, as long as it was cheap. For a brand new car a customer should be well treated and offered only the best rectification technology.
 
I wonder how many people jumping up and down on here would take the same line if it was *their* new car going to a bodyshop chosen by someone who had epically bodged it up the first time. Or would that be "different" I wonder....
 
What happens during a service then, when they take the car for a road-test? Or do you tell them not to do this part.

Personally, it wouldn't bother me - and I have purchased a few new cars.
 
Stu DemonD said:
What happens during a service then, when they take the car for a road-test? Or do you tell them not to do this part.

Personally, it wouldn't bother me - and I have purchased a few new cars.
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Yea - I've done that, because I knew there was absolutely nothing wrong with the car, and I only had it serviced for the stamp, plus the road outside had just had the dreaded "surface dressing " treatment.
 
FireballXL5man said:
You just don't get it, do you?
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Finally we agree on something.

FireballXL5man said:
I intend to keep this car for a long time. The "quick easy solution" you talk about is a very poor quality job which, I'm confident the vast majority of brand new 500 owners would not accept
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Ah didn't realise you had been into the future and already examined the job the body shop was going to do. You should have said that in the first place. Boy is my face red now. :eek:
 
Also some of the paranoia displayed in this thread is hilarious.
Top gear test drives. :rolleyes: Get over it. It's a 500 not a 599.
I've let an apprentice drive the marea when it was new. No esp, more than twice the power of the 1.2 and I wasn't worried. Maybe that makes me stupid. but I'd rather be stupid than worry about stupid stuff.
 
Venters said:
Also some of the paranoia displayed in this thread is hilarious.
Top gear test drives. :rolleyes: Get over it. It's a 500 not a 599.
I've let an apprentice drive the marea when it was new. No esp, more than twice the power of the 1.2 and I wasn't worried. Maybe that makes me stupid. but I'd rather be stupid than worry about stupid stuff.
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I'm "over it" since errrrrr .... I was never involved in that particular situation. I was giving opinion my friend. ;)
And then I don't "worry about stupid stuff" like that either because I'd just say "no you won't" in the first place. Fin. :)
 
quote1.gif
Originally Posted by FireballXL5man
You just don't get it, do you?
quote2.gif

Finally we agree on something.


Well I'm surprised you don't get it Venters. I got the feeling that I'd possibly upset the guy from the small quick-fix re-spray business. He had after all been frog-marched out to my car by the two top men of the service department. They had pointed out the sub-standard paintwork and asked him what he intended to do about it, in front of me. When I could see him visably struggling for answers, I suggested that my car needed to go to a proper bodyshop. I said my piece in a non-agressive and tactfull way. I actually felt a bit sorry for the guy, because he'd probably done the best he could with the basic equipment and paint that he'd got in his van. As Ulpian said, his standard of paint finish would probably be fine on older cars, but not on a brand spanking new one. The aftermath was that the paint-spraying guy, or his boss would have the humiliation of driving my car to the deaslership's approved body shop in Birmingham for a proper job to be done. Don't you think there was the chance that they could have taken it out on my car? After all, I'd never know, would I? For that reason, I told the dealership that the quick-fix paint guys would not be driving my car. I think that most other people who own 500's would have done the same thing. The top man in the service department fully understood me and didn't try to make me reconsider.


quote1.gif
Originally Posted by FireballXL5man
I intend to keep this car for a long time. The "quick easy solution" you talk about is a very poor quality job which, I'm confident the vast majority of brand new 500 owners would not accept
quote2.gif

Ah didn't realise you had been into the future and already examined the job the body shop was going to do. You should have said that in the first place. Boy is my face red now. :eek:


Sincere apologies that you've now got a red face. But don't you think that a main dealer's approved and certified bodyshop, where my car is now going could do a better job than some guy with a van and a gazebo that is positioned over the car to be resprayed, probably in the open air? I know that's how they do it because I saw him, or a colleague at work on a car outside.

Finally, as for the "paranoia" that you mention. I don't think that I or anyone else who has been good enough to reply has been paranoid. You are however entitled to your opinion and I respect that. I did after all ask the original question to get other peoples opinions on how they would feel in my position.
 
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