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Old 02-06-2008   #1
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They ordered the wrong 500!

After a twelve week wait I went into my dealers to pick up my shiny new 500 on Saturday. There it was sitting on the forecourt looking shiny and new - but hang about there is something wrong. Where is my sticker, what about my sunroof and where are my fog lights.

After much discussion and worry the dealer tells me he will find out what has happened - he seemed to think that this was someone else's car and mine was still on the way.

Today they eventually returned my calls to tell me there was a mistake. They have ordered the wrong car and are now trying to find a car of my specification so that I don't have to wait another twelve weeks. sob

Looks like there will be no summer of fun for me
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Old 02-06-2008   #2
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Re: They ordered the wrong 500!

Aw no, I'm really sorry for ya - hope they can get their act together and get something to you quick, or at least something to tide you over til you get your car in the spec you ordered!
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Old 02-06-2008   #3
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Re: They ordered the wrong 500!

that's a shocking performance, sorry to hear about your disappointment

hopefully they'll sort it out quick
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Old 02-06-2008   #4
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Re: They ordered the wrong 500!

Thats bad news, so sorry to hear about that, the same happened to Yoshi
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Old 02-06-2008   #5
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Re: They ordered the wrong 500!

Doesn't fill you full of confidence when they can't get it right whilst taking money from you.

Hope it's sorted soon, maybe a few freebies would make you feel better
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Old 02-06-2008   #6
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Re: They ordered the wrong 500!

Oh no! I can imagine how disappointed you are

I see you're in MK, you didn't order from Souls in Bletchley did you?

Hope the dealer gets this sorted ASAP and finds you a car.
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Old 02-06-2008   #7
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Re: They ordered the wrong 500!

I hope that they are ringing around every dealer in the country trying to locate a car with at least the spec u ordered. Maybe youll get a diesel with all your toys for the same price :-)
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Old 02-06-2008   #8
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Re: They ordered the wrong 500!

Mine was the wrong spec too, but mine was ordered before the car was launched and the configurator had things on it that aren't available here, and some of the item descriptions weren't translated properly.

Cheers

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Old 03-06-2008   #9
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Re: They ordered the wrong 500!

Hope it gets sorted ASAP, and lots of freebies thrown in!
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Old 03-06-2008   #10
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Re: They ordered the wrong 500!

Thanks for your comments everyone. I'll let you know my progress. Fortunately Fiat UK are being very helpful.


Snowball - I did order through Souls at Bletchley.
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Old 03-06-2008   #11
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Re: They ordered the wrong 500!

As mentioned above, my dealer cocked up my order. To be fair to them they did bend over backwards to sort out. It meant I had to wait longer but they upgraded our original 1.2 pop to a 1.2 sport for NOTHING!!. They also threw in mats, chrome mirrors, a full tank of fuel & italian wing badges and also loaned us a Gpunto while we waited .

So yes I did have to wait but now we've got our new bambino I'm glad we did.......fate can be a funny thing .

Hope your dealer sorts out the cock up, I understand the frustration...lets hope they can try & make ammends.

Good Luck & keep us informed.

Yoshi
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Old 03-06-2008   #12
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Re: They ordered the wrong 500!

Quote Originally Posted by AJ500 View Post
Thanks for your comments everyone. I'll let you know my progress. Fortunately Fiat UK are being very helpful.


Snowball - I did order through Souls at Bletchley.


Jeez, that's who I have ordered mine through, not there there is much to mess up on mine - completely standard apart from a stripe. I really hope they get this sorted with knobs on, glad Fiat UK are helping.
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Old 04-06-2008   #13
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Re: They ordered the wrong 500!

Quote Originally Posted by yoshi View Post
So yes I did have to wait but now we've got our new bambino I'm glad we did.......fate can be a funny thing .
O yes. I agree with that, fate had it that mum's Yaris had to come with ABS which it didn't when we ordered it. I caused a delay (and the buggars tried to charge us for it), but in the end we got it free, and its prevented atleast 2 accidents over the last 7 years!

Jon.
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Old 04-06-2008   #14
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Re: They ordered the wrong 500!

Quote Originally Posted by yoshi View Post
As mentioned above, my dealer cocked up my order. To be fair to them they did bend over backwards to sort out. It meant I had to wait longer but they upgraded our original 1.2 pop to a 1.2 sport for NOTHING!!. They also threw in mats, chrome mirrors, a full tank of fuel & italian wing badges and also loaned us a Gpunto while we waited .

So yes I did have to wait but now we've got our new bambino I'm glad we did.......fate can be a funny thing .

Hope your dealer sorts out the cock up, I understand the frustration...lets hope they can try & make ammends.

Good Luck & keep us informed.

Yoshi
Unless you were being sarcastic, the dealer did you no favours as the sport and lounge are the same price!
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Old 04-06-2008   #15
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Re: They ordered the wrong 500!

Quote Originally Posted by devon_guy View Post
Unless you were being sarcastic, the dealer did you no favours as the sport and lounge are the same price!
From a pop?.
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