Just wanted to report back some positive feedback for once 
Had our 500 services for the first time last month. Was quoted ~£190 or so but bought my own bits and they pricematched my local garage to £70 for the labour so including the genuine bits I supplied it was a little over £120 to do plugs, oil and air/oil/pollen filter. I said it was idling a bit funny, they said it was OK.
Went in on Wednesday and the guy at the service desk was really helpful and came out and saw the few little things that were wrong with it. Rough (IMHO) idle, wipers spraying tiny bit of washer fluid on front screen when rear screen gets sprayed, B&M being a bit flaky and the gearshift gaiter being loose. He thought the idle was OK as well and suggested that I go to the showroom and try a new one and see what it was like. Fired it up and lo and behold it was the same so I'm happy with that.
Went back today, replaced the gaiter, confirmed that the fault with the washers was a faulty valve which they'll fit next week and did an update on B&M. They forgot to install the language pack which meant that B&M didn't work at all but when I called I got a call from a technician soon after apologising and saying that they'd sort it for me when the car comes in next week no problems. Searched the forum and found out how to install it myself which worked great so no need for that thankfully.
They were always courteous, didn't get arsey when I mentioned supplying my own parts (though he was very clear that the warranty was only valid if they were genuine parts which is 100% the right thing to say) and they even offered to price match my local non-Fiat specialist on labour. Mark, in sales always calls me by my first name and when I went in to order the 500 in May 2009 remembered my name from when I was there in early 2008 so they really do try
If I was giving them a rating out of 10 I'd give them a 9.5 and only because they forgot to put the language pack on B&M and didn't order the valve in for the washers but tbh who cares when you get good service and people who actually give a **** about the customer.
Had our 500 services for the first time last month. Was quoted ~£190 or so but bought my own bits and they pricematched my local garage to £70 for the labour so including the genuine bits I supplied it was a little over £120 to do plugs, oil and air/oil/pollen filter. I said it was idling a bit funny, they said it was OK.
Went in on Wednesday and the guy at the service desk was really helpful and came out and saw the few little things that were wrong with it. Rough (IMHO) idle, wipers spraying tiny bit of washer fluid on front screen when rear screen gets sprayed, B&M being a bit flaky and the gearshift gaiter being loose. He thought the idle was OK as well and suggested that I go to the showroom and try a new one and see what it was like. Fired it up and lo and behold it was the same so I'm happy with that.
Went back today, replaced the gaiter, confirmed that the fault with the washers was a faulty valve which they'll fit next week and did an update on B&M. They forgot to install the language pack which meant that B&M didn't work at all but when I called I got a call from a technician soon after apologising and saying that they'd sort it for me when the car comes in next week no problems. Searched the forum and found out how to install it myself which worked great so no need for that thankfully.
They were always courteous, didn't get arsey when I mentioned supplying my own parts (though he was very clear that the warranty was only valid if they were genuine parts which is 100% the right thing to say) and they even offered to price match my local non-Fiat specialist on labour. Mark, in sales always calls me by my first name and when I went in to order the 500 in May 2009 remembered my name from when I was there in early 2008 so they really do try
If I was giving them a rating out of 10 I'd give them a 9.5 and only because they forgot to put the language pack on B&M and didn't order the valve in for the washers but tbh who cares when you get good service and people who actually give a **** about the customer.
