got another email
Dear Mr/,
We're really sorry. It is always not yet managed to organize the outstanding products. Unfortunately we are dependent on the supplier and you can be assured that we are trying our best to get the outstanding items from our suppliers so we can complete your order. It is definitely not our intention to offend you or be put off with dealing from us, but it may so happen from time to time when we have over 1,000,000 products in stock we can make an error.
Please may you wait a few days. And if we are not able to obtain the goods within 14 Days then we will have to unfortuantly cancel the outstanding items from your order, due to us not being able to fulfill your order requirements, as we could not get the relevant stock from our suppliers in time for you, apologies! Our suggestion: Is that if you if you do not want the items then you can log onto your "live" online account and cancel the outstanding items from your order. Or you can trigger a partial delivery so that the in stock items can be sent out and the not in stock current items will be placed on back order for 14 days.