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- Aug 17, 2008
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Hey, just wondering if anyone on here is with More Than? Few months ago they did a promo, if you take a policy out, you will get a free £25 fuel card to use.
I got my policy a few weeks into September 08, starting on the 29th. When I was on the phone to them, they said that I would have my fuel card within 30 days of my policy starting (29th of Oct).
29th of Oct came and went, I emailed them to ask where it was, and they said I needed to wait 60 days from the policy start date, little annoyed but ok.
After 60 days I sent another email saying I still hadn't got it, I didn't get a reply, so I phoned up, spoke to someone who said it had been sent, but because it hadn't come, they would send it again. Fair enough, sometimes post goes missing, which cant be helped.
They said it will be here within six weeks of the phone call (8th of Jan), so should have been here today (although its a Sunday, so should have been yesterday, although I'm not at home at the moment, so it may have come...).
After speaking to my mum about it, we wrote a letter of complaint to them, not sure when I sent this, however on Monday (last week) I got phone call from someone, who said they have until the 8th of Feb (when they didn't...they had until the 29th of Oct), but they would phone later that week to see if I have it. On Thursday or Friday I got a phone call from the women I had been dealing with, they left a message on my voice mail, because I was still asleep, saying that I shouldn't have phoned because they had until the 8th of Feb to get it too me (Srsly, how does it take 4 weeks to send a letter to me...).
Because of this, I phoned up (ok, my mum did...shes better at this kind of thing lol)again because I thought it is not only crap customer service for taking so long, but the attidude of the women I was speaking to.
When the person picked up, my mum said she was phoning on behalf of her son, she got asked the normal questions...MY date of birth...MY first line of MY address...and then he continued to speak to her...surely, if its in MY name, they shouldn't have spoken to her without asking me if its ok first...its not hard to get my date of birthday and address.
The guy said he would phone back within 24 hours, I got back from work and my mum said that More Than had phoned...but left a message with my 9 year old sister...when I had one of the first phone calls with the first women, I said I would be at college when I she said she would phone, but she could leave a message of my home phone, but she said she couldn't because it wasn't me, but they will talk to someone who clearly isn't me, and leave a message with a 9 year old.
Most of that isn't needed, but I wanted to show whats happened over the months.
I know its only £25, which isn't much, but its faluse advertising, we have also spoken to trading standands, who are also looking into it.
Has anyone else had theirs if they where told they would get it?
What else do I do now? We got though to a manager (who got to my little sister), who said I will have the card on either Monday or Friday (Sister cant remember what he said...the reason we are annoyed he left it with her...).
[/rant]
I got my policy a few weeks into September 08, starting on the 29th. When I was on the phone to them, they said that I would have my fuel card within 30 days of my policy starting (29th of Oct).
29th of Oct came and went, I emailed them to ask where it was, and they said I needed to wait 60 days from the policy start date, little annoyed but ok.
After 60 days I sent another email saying I still hadn't got it, I didn't get a reply, so I phoned up, spoke to someone who said it had been sent, but because it hadn't come, they would send it again. Fair enough, sometimes post goes missing, which cant be helped.
They said it will be here within six weeks of the phone call (8th of Jan), so should have been here today (although its a Sunday, so should have been yesterday, although I'm not at home at the moment, so it may have come...).
After speaking to my mum about it, we wrote a letter of complaint to them, not sure when I sent this, however on Monday (last week) I got phone call from someone, who said they have until the 8th of Feb (when they didn't...they had until the 29th of Oct), but they would phone later that week to see if I have it. On Thursday or Friday I got a phone call from the women I had been dealing with, they left a message on my voice mail, because I was still asleep, saying that I shouldn't have phoned because they had until the 8th of Feb to get it too me (Srsly, how does it take 4 weeks to send a letter to me...).
Because of this, I phoned up (ok, my mum did...shes better at this kind of thing lol)again because I thought it is not only crap customer service for taking so long, but the attidude of the women I was speaking to.
When the person picked up, my mum said she was phoning on behalf of her son, she got asked the normal questions...MY date of birth...MY first line of MY address...and then he continued to speak to her...surely, if its in MY name, they shouldn't have spoken to her without asking me if its ok first...its not hard to get my date of birthday and address.
The guy said he would phone back within 24 hours, I got back from work and my mum said that More Than had phoned...but left a message with my 9 year old sister...when I had one of the first phone calls with the first women, I said I would be at college when I she said she would phone, but she could leave a message of my home phone, but she said she couldn't because it wasn't me, but they will talk to someone who clearly isn't me, and leave a message with a 9 year old.
Most of that isn't needed, but I wanted to show whats happened over the months.
I know its only £25, which isn't much, but its faluse advertising, we have also spoken to trading standands, who are also looking into it.
Has anyone else had theirs if they where told they would get it?
What else do I do now? We got though to a manager (who got to my little sister), who said I will have the card on either Monday or Friday (Sister cant remember what he said...the reason we are annoyed he left it with her...).
[/rant]
Think the chronology of this paragraph and the next one have been mixed up (took me a couple of minutes to figure out what you were saying)
