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Old 05-04-2013   #16
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Re: Another Accident

Quote Originally Posted by dave View Post
none of the people there wrote their name down, they gave me a bit of paper with the store managers name and store phone number
The store manager would likely as not try to get away with doing as little as possible so that the bigger bosses don't beat him up for it. But if you go nicely to the very top - he has to answer to nobody so it is easier for him (or his staff) to sort it out
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Old 05-04-2013   #17
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Re: Another Accident

I think i'll phone the dude at the head office then.
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Old 06-04-2013   #18
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Re: Another Accident

go into branch and ask to see copy of their Public liability insurance IT SHOULD BE on display

BUT there is no legal requirement to have it
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Old 08-04-2013   #19
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Re: Another Accident

I rang the dude he isnt in the office till later in the week asked for his pa it went to answer phone, i left name number email address and description of what happened........
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Old 10-04-2013   #20
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Re: Another Accident

got a call back left on my answer phone and an email today asking me to call a number to discus the matter
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Old 11-04-2013   #21
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Re: Another Accident

Hi Dave,

Good Luck m8, I hope you fix it soon


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Old 12-04-2013   #22
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Re: Another Accident

lady just called they are willing to pay but she said get it repaired then ask body shop to invoice them direct, i Said body shop are going to need an agrement from them to do that, so she has gone away to speak to their finance dept.
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Old 12-04-2013   #23
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Re: Another Accident

What did I tell you?
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Old 12-04-2013   #24
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Re: Another Accident

she sent this "Reference our telephone call. Once work has been completed on your vehicle can you please ask both companies to invoice our finance department on the below details:"

that still has me worried that they could back out of paying when the work is complete?

ive emailed the bodyshop so hopefully they can get a more solid conformation that b&m will pay, i'll pop in to hire place and explain the same to them,
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Old 12-04-2013   #25
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Re: Another Accident

When a dog ran out in front of my sister's car and damaged the front end (the dog was ok thankfully), a local bodyshop was happy to do the work and invoice the owner directly. I'm not so sure a hire company would be interested in doing that though. Can't the garage supply a hire car and just make up one invoice?
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Old 12-04-2013   #26
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Re: Another Accident

they only have funny little cars not much room for all of us and a walking stick, not sure if any are auto
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Old 12-04-2013   #27
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Re: Another Accident

You're very lucky they're dealing with it themselves. If their insurers got involved they could have started all sorts of nonsense. I've seen a claim for a car that was smashed up by a car wash where the car wash's insurers tried to wriggle out of it - they'll try anything to not pay out.

I'd have thought any half decent hire company should be OK with that, if they can contact them in advance and get a faxed authorisation or something. It's all good business they wouldn't have otherwise. I'd have thought you could ring the hire company and explain and leave the two of them to sort it out and tell you when they've agreed it all. It might need an independent hire company though, not a chain.
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Old 12-04-2013   #28
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Re: Another Accident

For a car wash business it is probably a daily occurrence, but for a store chain it is more of a "one-off" event and they would be keen to avoid seeing pictures in the local paper of Mr&Mrs Dave grumpily pointing at the damaged body of their Croma outside B&M!
You know what I mean? The local papers specialise in pictures like that.
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Old 13-04-2013   #29
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Re: Another Accident

Thinking about it a bit more, I'd suggest getting something in writing from them to confirm that they will pay before going ahead.

You can't expect them to state "we accept liability", as any legal-minded person would see red at that, but something along the lines of "we will pay any reasonable repair costs and expenses incurred".
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Old 13-04-2013   #30
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Re: Another Accident

If your own insurance is fully comp, your insurance company will handle the whole claim. Downside is that your premium increases next year. Despite not losing any no-claims discount, by having a crunch you demonstrate that you are higher risk.

The advice above is good, ask nicely to start with, with detail, no threats.
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