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Old 07-05-2015   #1
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Dualogic gearbox nightmare......

Hi All

Newbie here!....

I purchased my Fiat 500 dualogic new in 2010.....roll forward nearly 5 yrs & apart from a couple of minor niggles I find myself with the prospect of a new gearbox needed

Over the past month my car had developed the tendamcy to hate changing into reverse, flinging itself into neutral whenever it felt like, including a terrifying incident at speed when suddenly braking Driving in auto or manual mode did not seem to make a difference...

Off it went to dealer who after a few days of diagnostics & road tests cleared the ECU memory & other stuff (apologies as I am no means converse in the ways of cars!) ......fast forward & after 2 days it all started happening again...

Back to dealers & now they've stated it needs a new gearbox!!.....at the cost of.........1300!!!

They suggested I rang Fiat Customer Care which I did today & they have opened a "complaint case" for which I have a ref number & one of their team will contact me in a couple of days....

Is there anything else I can do!?!....

Ps.....car has only 22,000 on clock & FSH

Many thanks for reading!

Sarah
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Old 07-05-2015   #2
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Re: Dualogic gearbox nightmare......

Hello and welcome to the forum .

Sorry it's in such unfortunate circumstances.

I suspect it's the selespeed unit that your dealer is looking to replace, not the complete gearbox - that would likely be more expensive still at main dealer prices.

You're not the first to have experienced this issue, and sadly I doubt you'll be the last - though I'm surprised it's completely unrepairable at such a low mileage. A chap named Ahmett may be along in a minute; he's had one of these replaced recently after years of problems and many attempts (with varying degrees of success) at repair.

You might be able to get your existing selespeed unit fixed, though you'll need to go to an independent Fiat/Alfa specialist for this - Fiat main dealers will likely only replace it complete. If you can get it repaired/patched up at reasonable cost, my advice would be to do so and then, er, hmm, sell the car as soon as possible.

You'll get a good price for a one lady owner low mileage 500, and IMO you'd do better to take the money now & put it towards something else than keep it into middle age. Again just my opinion, but the 500 has too many niggly faults, praticularly in dualogic form, to make it a good long term keeper for someone not well versed in the ways of cars and handy with the tools and spanners.

But I'm biased tonight; mine (at much the same age as yours, not a lot more mileage, and not so much serviced well as pampered to within an inch of its life) has just fallen victim to one of the well-known 500 problems & my display now looks more like a disco than a dashboard.

Fortunately I got it home and I think I know what's going on - I'll look at it properly once I've calmed down and post about it in the appropriate place.
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Last edited by jrkitching; 07-05-2015 at 21:32.
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Old 07-05-2015   #3
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by sem973 View Post
Hi All

Newbie here!....

I purchased my Fiat 500 dualogic new in 2010.....roll forward nearly 5 yrs & apart from a couple of minor niggles I find myself with the prospect of a new gearbox needed

Over the past month my car had developed the tendamcy to hate changing into reverse, flinging itself into neutral whenever it felt like, including a terrifying incident at speed when suddenly braking Driving in auto or manual mode did not seem to make a difference...

Off it went to dealer who after a few days of diagnostics & road tests cleared the ECU memory & other stuff (apologies as I am no means converse in the ways of cars!) ......fast forward & after 2 days it all started happening again...

Back to dealers & now they've stated it needs a new gearbox!!.....at the cost of.........1300!!!

They suggested I rang Fiat Customer Care which I did today & they have opened a "complaint case" for which I have a ref number & one of their team will contact me in a couple of days....

Is there anything else I can do!?!....

Ps.....car has only 22,000 on clock & FSH

Many thanks for reading!

Sarah
yes basically the same as me. you need the whole unit replaced. I paid 1270 euros to fix it with a 10% contrinution from fiat. so your best course of action is to pester fiat, saying you serviced it regularly, this is more than a joke, and get a nice discount/contribution from fiat.
(i only got 10% because apparently i hit the rev limiter about 50 times (i dont get why that is a problem but typical fiat blaming the customer as usual, and me servicing the car out of the dealer network as much as i could = )) )

i dont recommend only fixing pieces of the unit as i did that and had several years of misery. the best thing to do is change the whole thing, even if its crazy expensive. since i changed the whole unit i have not had any problems.

regarding jrkitching's advise of selling the car, if i were you i would get it replaced and drive it for a good year before then deciding what to do. once you fix the part you have a 70,000 mile, 1 year fiat main dealer warranty on the part should anything go wrong. at least you have a year before you need to get rid of it due to life being riskier after the warranty period is over.

the dualogic is simply an outdated operating system that is much more complicated than the manual system and can fail catastrophically with little hope of fixing it except replacing the whole system.
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Last edited by ahmett; 07-05-2015 at 21:34.
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Old 07-05-2015   #4
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Re: Dualogic gearbox nightmare......

Does anyone offer reconditioned units on an exchange basis as another option?
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Old 12-05-2015   #5
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Re: Dualogic gearbox nightmare......

......update (or lack of it!)....

Chased up Fiat Customer Care yesterday & now me & my car have been assigned to a "senior case manager".... blah....blah....blah

Meanwhile I'm over using the Autotrader app for anything else but a Fiat!....

Sarah
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Old 12-05-2015   #6
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by sem973 View Post
......update (or lack of it!)....

Chased up Fiat Customer Care yesterday & now me & my car have been assigned to a "senior case manager".... blah....blah....blah

Meanwhile I'm over using the Autotrader app for anything else but a Fiat!....

Sarah
excellent. keep us updated. let's see what that 'senior case manager' sees. you are dualogic failure number 3 on the forum in the past month!
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Old 12-05-2015   #7
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Re: Dualogic gearbox nightmare......

Cheers Ahmett!....will soon post any updates!....although my fingers aren't crossed or breath held in any way
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Old 12-05-2015   #8
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Re: Dualogic gearbox nightmare......

Hi all also a newbie,

I have just started experiencing the same problems with 2010 plate 500 1.2 auto sport...

Just got it from a second hand dealer and have covered about 50 miles in it. (29000 on the clock)First issue,gear box warning light came on couldn't get the car out of neutral. Turned the engine on and off a few times which seemed to have solved the problem, since then it had happened twice and gone in to neutral whilst I have been driving twice.

Noticed on the service history 3 months ago it was recovered from the road side due to this, a software update was carried out but a note said something along the lines of (if problem persists actuator will need to be changed)..

Any advice please...
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Old 12-05-2015   #9
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by matandjulie View Post
Just got it from a second hand dealer and have covered about 50 miles in it. (29000 on the clock)...
Any advice please...
I'd be thinking along the lines of rejecting the car and trying to get my money back.

Trading standards may be able to help.

Quote Originally Posted by ahmett View Post
you are dualogic failure number 3 on the forum in the past month!
Now 4 and still counting.

I don't remember dualogics being this much trouble this early in the car's life on the Panda.
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Last edited by jrkitching; 12-05-2015 at 21:30.
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Old 12-05-2015   #10
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by matandjulie View Post
Hi all also a newbie,

I have just started experiencing the same problems with 2010 plate 500 1.2 auto sport...

Just got it from a second hand dealer and have covered about 50 miles in it. (29000 on the clock)First issue,gear box warning light came on couldn't get the car out of neutral. Turned the engine on and off a few times which seemed to have solved the problem, since then it had happened twice and gone in to neutral whilst I have been driving twice.

Noticed on the service history 3 months ago it was recovered from the road side due to this, a software update was carried out but a note said something along the lines of (if problem persists actuator will need to be changed)..

Any advice please...
yes thats the same problem you need to replace the whole unit at great cost or keep on driving in misery for several years just like i did! so as @jrkitching said do go to the purchased dealer and get a refund, telling him the car is not fit for purpose and even dangerous to drive!

mind you, you are dualogic patient number 4! I was patient 1 and got cured after spending 1200 Euros. We have 3 other cases now pending.
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Old 12-05-2015   #11
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by matandjulie View Post
Hi all also a newbie,

I have just started experiencing the same problems with 2010 plate 500 1.2 auto sport...

Just got it from a second hand dealer and have covered about 50 miles in it. (29000 on the clock)First issue,gear box warning light came on couldn't get the car out of neutral. Turned the engine on and off a few times which seemed to have solved the problem, since then it had happened twice and gone in to neutral whilst I have been driving twice.

Noticed on the service history 3 months ago it was recovered from the road side due to this, a software update was carried out but a note said something along the lines of (if problem persists actuator will need to be changed)..

Any advice please...
I wonder if the software update was really just read and clear the fault codes?

Quote Originally Posted by jrkitching View Post
I'd be thinking along the lines of rejecting the car and trying to get my money back.

Trading standards may be able to help.
Yeah, this.

Why have so many dualogic cases appeared all of a sudden?
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Last edited by zanes; 12-05-2015 at 22:08.
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Old 12-05-2015   #12
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by ahmett View Post
yes thats the same problem you need to replace the whole unit at great cost or keep on driving in misery for several years just like i did! so as @jrkitching said do go to the purchased dealer and get a refund, telling him the car is not fit for purpose and even dangerous to drive!

mind you, you are dualogic patient number 4! I was patient 1 and got cured after spending 1200 Euros. We have 3 other cases now pending.
The car is covered on a 3 month warranty, it will be going back for a full check up and sent to the local fiat garage. I'm pretty sure it will need the new part but am worried I will be fobbed of with a system re test (again)..does any one know how long before the problem kicks in again, want to make sure I don't go over on my warranty...
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Old 13-05-2015   #13
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by ahmett View Post
...........the dualogic is simply an outdated operating system that is much more complicated than the manual system and can fail catastrophically with little hope of fixing it except replacing the whole system.
Just a slightly bit off topic, though still on topic - if you see what I mean!

I drive the local community bus and our latest bus is a Fiat (Ducato?) 15 seater minibus with the Dualogic gearbox.

To be honest, none of we drivers like it. Last bus was a Mercedes Sprinter with an auto box which was wonderful but the Dualogic is slow to change gear, especially when pulling away and it seems to hesitate and "die". It's fine if you change gear manually, but that seems daft when it's supposed to work in auto.

However, is the Dualogic in our bus the same as in the Fiat500?
If so, should we be worried that it's going to fail?

Thanks,
Mick.
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Old 13-05-2015   #14
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by matandjulie View Post
The car is covered on a 3 month warranty, it will be going back for a full check up and sent to the local fiat garage. I'm pretty sure it will need the new part but am worried I will be fobbed of with a system re test (again)..does any one know how long before the problem kicks in again, want to make sure I don't go over on my warranty...

Yes the same problem happened with me the dealer said there is no problem knowing full well it would eventually break but they did nothing so I went over warranty and paid for it myself.


In your case I would be rejecting the car and asking for a refund. Tell them a relative of yours had the same problem, that the car died on them after a lot of torture and you don't want the same issue .

Get rid of it asap or be prepared for random failures and annoying trips to the dealer and going into neutral at the worst time !
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Old 13-05-2015   #15
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Re: Dualogic gearbox nightmare......

Quote Originally Posted by Mick F View Post
Just a slightly bit off topic, though still on topic - if you see what I mean!



I drive the local community bus and our latest bus is a Fiat (Ducato?) 15 seater minibus with the Dualogic gearbox.



To be honest, none of we drivers like it. Last bus was a Mercedes Sprinter with an auto box which was wonderful but the Dualogic is slow to change gear, especially when pulling away and it seems to hesitate and "die". It's fine if you change gear manually, but that seems daft when it's supposed to work in auto.



However, is the Dualogic in our bus the same as in the Fiat500?

If so, should we be worried that it's going to fail?



Thanks,

Mick.

Yes it must be the same with that name. Can you get rid of the bus? Mercedes sprinter should be far superior
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