Here are the latest emails. I requested a refund of item cost and return postage as they had already admitted that they had the wrong picture and did not stock the good fascia: -
them - "sorry all postage is non refundable thankyou"
me - "Why is it non-refundable? The error was yours and therefore fault is yours. Why should I be out of pocket when it is you who have defrauded me? You have blatently mis-represented the sale item as a superior product that it is not and continue to do so. Please send the refund immiediately or I will take further action unless you come up with a reasonable compromise."
them - "please send the item back to us and we will send you the correct one or a refund as stated please state in your note with returned item that we will give you a free gift as a goodwill gesture thankyou"
me - "Excuse me for saying so but I'm afraid that will not do. You have already told me that you do not have the correct one in a previous email so your offer to send me the correct one is either not truthful or your previous email was not truthful. Also, I have been discussing your service on a number of car forums and it appears this is not the first time you have mis-represented your products or refused to compensate people for your errors.
I suggest that as you are unwilling to refund the postal charges that you refund me the cost of the item and we will call it quits. i have already made the Bravo owning community aware of your dishonesty (I am a moderator for the Bravo Owners Organisation) as well as the rest of the FIAT owning community. The unwanted item will be
donated to the club. I would point out that one of our members has just recommended you for some wiper blades however many are now waiting to see your response to this issue before ordering. Please resolve this now."
Waiting thier response now.