I own a Fiat Qubo, registered new in June 2020, so its warranty will last until June 2023.
We have, unfortunately, experienced serious faults with this car (see the Qubo section of the Forum for details).
A particular problem we have encountered is the calling of Roadside Assistance under Fiat's warranty scheme.
The number given to call is 'Ciao Fiat' - 00800 342 800 00. I understand this generally connects - IF using a landline. However, many British mobile phones cannot connect to this number. We don't have a landline - we use our (Vodafone) mobiles instead, so would not be able to summon assistance (dealers can't accept direct calls - they must go through 'The Process').
This problem is well known to Fiat, both in UK and Italy.
If you are broken down at the roadside, how likely is it that you will have a landline handy, to call for help?!
One friendly dealer we rang for advice helpfully gave us a (Dealer Only), Customer Service number in Italy, to call.
The promised 'native English-speaker', (she wasn't), we talked to was incensed we had been given this number - "It is for dealers use only!", and only reluctantly passed us to Roadside Assistance.
In Italy, in Italian! My Latin is rusty; my Modern Italian is non-existent, so I had to ring off and repeat the process.
This time, the rep was more reasonable, and I was passed to British Roadside Assistance, who arrived within the specified 90 minutes and determined my car needed removal to the nearest Main Dealership.
The car needed a new 'Brain', only available by special order from Italy, which would take three weeks. We were offered a Courtesy Car, which I refused as we have our trusty old Doblo I could use.
Mistake.
If you refuse the Courtesy Car, then you will have to collect your repaired car from the dealership under your own steam - it will not be recovered to your home.
Lesson learned - don't try to be helpful!
The car has now broken down again with an identical problem, and the same call to (Dealer's Only) Customer Support in Italy was made.
However, I now have the DIRECT number for UK Roadside Assistance. That could be very useful for anyone with a breakdown problem without a handy landline.
I suggest these numbers are written in the warranty booklet provided with the car.
They are: Roadside Assistance UK - 0208 666 9223
Dealers Only Customer Support (Italy) - 0800389 9119.
Oh yes, and 01753 511431 is the Complaints Line - but this is (in my experience), normally left unmanned (who could possibly wish to complain about a Fiat product or service?!), and there's a message left to say you will have to write in to complain.
Hope this is useful to someone.
We have, unfortunately, experienced serious faults with this car (see the Qubo section of the Forum for details).
A particular problem we have encountered is the calling of Roadside Assistance under Fiat's warranty scheme.
The number given to call is 'Ciao Fiat' - 00800 342 800 00. I understand this generally connects - IF using a landline. However, many British mobile phones cannot connect to this number. We don't have a landline - we use our (Vodafone) mobiles instead, so would not be able to summon assistance (dealers can't accept direct calls - they must go through 'The Process').
This problem is well known to Fiat, both in UK and Italy.
If you are broken down at the roadside, how likely is it that you will have a landline handy, to call for help?!
One friendly dealer we rang for advice helpfully gave us a (Dealer Only), Customer Service number in Italy, to call.
The promised 'native English-speaker', (she wasn't), we talked to was incensed we had been given this number - "It is for dealers use only!", and only reluctantly passed us to Roadside Assistance.
In Italy, in Italian! My Latin is rusty; my Modern Italian is non-existent, so I had to ring off and repeat the process.
This time, the rep was more reasonable, and I was passed to British Roadside Assistance, who arrived within the specified 90 minutes and determined my car needed removal to the nearest Main Dealership.
The car needed a new 'Brain', only available by special order from Italy, which would take three weeks. We were offered a Courtesy Car, which I refused as we have our trusty old Doblo I could use.
Mistake.
If you refuse the Courtesy Car, then you will have to collect your repaired car from the dealership under your own steam - it will not be recovered to your home.
Lesson learned - don't try to be helpful!
The car has now broken down again with an identical problem, and the same call to (Dealer's Only) Customer Support in Italy was made.
However, I now have the DIRECT number for UK Roadside Assistance. That could be very useful for anyone with a breakdown problem without a handy landline.
I suggest these numbers are written in the warranty booklet provided with the car.
They are: Roadside Assistance UK - 0208 666 9223
Dealers Only Customer Support (Italy) - 0800389 9119.
Oh yes, and 01753 511431 is the Complaints Line - but this is (in my experience), normally left unmanned (who could possibly wish to complain about a Fiat product or service?!), and there's a message left to say you will have to write in to complain.
Hope this is useful to someone.