500 New purple 500 Lounge

[bgunn]

I would have both a) rejected the car until the issues were fixed to my satisfaction and b) written to FIAT customer services; some kind of gesture of goodwill would go a long way to restoring lost confidence.

Reporting the dealership for unprofessional service to FIAT would be a good start, too: i.e. a very negative survey result.

My car arrived with a transit dent, initially the sales person who did the handover was very good, but the workshop were pretty useless. A very negative 'exit survey' and complaining to FIAT got me 50% off the first service, and £100 of vouchers; which is fair - I think.

 

[Deano5665]

What is wrong with some dealerships. Not what you would expect in such a competitive market place.

you are absolutely right, i got a full tank instead of £20 worth and a set of 500 mats as a sweetener he obviously still wants his 10

 

[chas379]

you are absolutely right, i got a full tank instead of £20 worth and a set of 500 mats as a sweetener he obviously still wants his 10

Hopefully short term 'pain' for hopefully long term 'gain'

 

[Purple500]

Oh wow that sounds really annoying!

Sorry to say, our hand over was indeed as smooth as I think it could have been! The exact opposite to yours! And we had a car to p/x.

At least you got some 500 mats. Ours are crappy bristol street motors mats!

Let's hope they don't scratch it when in the garage ey!

 

[Deano5665]

Let's hope they don't scratch it when in the garage ey!

Oh Please don't That would be the end Mind you i'm more worried about the guys changing the springs tomorrow

 

[FloJo]

Thinking about it, I was not contacted to do a survey at all. I had a few things to say about my experience as well. Very odd.

 

[Deano5665]

Thinking about it, I was not contacted to do a survey at all. I had a few things to say about my experience as well. Very odd.

It went back today to have the bits done, and was back within 3 hours, I really hope I get a call ?

 

[Purple500]

I was rang today about my experience. I didn't have anything negative at all to say so I said 10/10 for everything.
I know from my partners job, if she gets anything less than 10/10 and overall 100% its classed as a negative on their records.

Did they sort everything out Deano?

 

[scout]

Have you taken any more pictures of your Purple 500?

 

[Purple500]

I have but none worthy of posting. Its been snow or rain since we've had it, waiting for a sunny gap in the cloud to bring out the colour.

Asap

 

[Deano5665]

Did they sort everything out Deano?

Yep all done trim now matches and i have a proper key, i bought some wind deflectors, i did think the least they could have done was fitted them, iinstead they sent them back in the back of my car