Fiat Doblo Man
New member
- Joined
- Apr 29, 2016
- Messages
- 1
- Points
- 1
Hello
I am writing this thread as i feel more people need to know just how bad the Fiat Doblo van is, and how the warranty system Fiat provide is very unprofessional.
My Vehicle failed on 19/11/15 and was Fiat assisted to FG Barnes in Guildford. I was assured by Barnes that the van would be back on the road in 2 weeks time....5 months later i have now had the van, basically thrown back at me! They have put a reconditioned engine in it after only 18,000 miles!!. The whole time they have had the van i was the one chasing them, there was no contact, no reasons for why it is taking so long. Fiat customer care are a joke, they give you a case number, reassure you , then palm you off by passing you to new different advisers.
I was not offered a courtesy vehicle for 2 months! Then when i said i needed to carry a ladder on the vehicle, communications went very quite. I used my van for looking at roofing works, I need a ladder!!!
I was also assured by Fiat (Brian Cheyne) that my costs would be covered for the time my vehicle was off the road. This was in fact a big fat Fiat LIE!
As soon as the repairs were finished, I was told to pick the van up but told there would be NO WARRANTY for these repairs!! And NO COMPENSATION will be offered!! Basically, i got the big Fiat middle finger! To top off this incredible service, When i picked up the van it was not even cleaned and on the way more it started kicking out heavy thick smoke from the exhaust. I am now gaining a professional independent company to do a report on the repairs.
Does anyone out there think i have a legal case for this outrageous service?
I am writing this thread as i feel more people need to know just how bad the Fiat Doblo van is, and how the warranty system Fiat provide is very unprofessional.
My Vehicle failed on 19/11/15 and was Fiat assisted to FG Barnes in Guildford. I was assured by Barnes that the van would be back on the road in 2 weeks time....5 months later i have now had the van, basically thrown back at me! They have put a reconditioned engine in it after only 18,000 miles!!. The whole time they have had the van i was the one chasing them, there was no contact, no reasons for why it is taking so long. Fiat customer care are a joke, they give you a case number, reassure you , then palm you off by passing you to new different advisers.
I was not offered a courtesy vehicle for 2 months! Then when i said i needed to carry a ladder on the vehicle, communications went very quite. I used my van for looking at roofing works, I need a ladder!!!
I was also assured by Fiat (Brian Cheyne) that my costs would be covered for the time my vehicle was off the road. This was in fact a big fat Fiat LIE!
As soon as the repairs were finished, I was told to pick the van up but told there would be NO WARRANTY for these repairs!! And NO COMPENSATION will be offered!! Basically, i got the big Fiat middle finger! To top off this incredible service, When i picked up the van it was not even cleaned and on the way more it started kicking out heavy thick smoke from the exhaust. I am now gaining a professional independent company to do a report on the repairs.
Does anyone out there think i have a legal case for this outrageous service?