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Off Topic ParkingEye Fine

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Off Topic ParkingEye Fine

Philip G

Philip G

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Joined
Jul 15, 2015
Messages
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Hi,

Today I was treated to a lovely letter from the b******s over at ParkingEye. It's story time:

I took my friend over to Kingston Hospital A&E with suspected glandular fever. I had read the noticeboard and followed the instructions accordingly. When we were discharged from the hospital, I paid for the time I stayed (3 hours) and the machine gave me a small ticket stating 'proof of purchase'. After this I left the car park. There are no barriers to insert a ticket, etc. Today I get a letter noticing me of an £100 fine for god knows what reason, there wasn't one stated, and I am the slightest bit interested in paying it considering I paid parking for a bloody HOSPITAL.

I don't have the proof of purchase ticket anymore as there was no reason to keep it (at least thats what I thought)

What do you guys think?

(P.S. Don't know where to put this so I put it in here as it was targetted at my poor GP)
 
Last edited by a moderator:
Have a look at the motoring forum on Moneysavingexpert - there's loads of info there about how to appeal parking "fines". I have appealed a couple of times & got the tickets cancelled. But do it asap! Good luck!
 
Do not pay. Do not ignore either. Take action It's NOT a "FINE" its an INVOICE
see here first : http://forums.moneysavingexpert.com/forumdisplay.php?f=163
then
http://forums.moneysavingexpert.com/showthread.php?t=4816822
http://forums.moneysavingexpert.com/showthread.php?t=5137755
I contested 2 and they backed down.
Appeal as "Keeper of vehicle" do not admit who was driving.
You can submit your appeal online here :https://www.parkingeye.co.uk/contact-us/make-an-appeal/
Take a screenshot and save it
Keep copies of everything.
 
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When you paid, and got a proof of purchase, did you have to input your reg number?

Presumably they have ANPR cameras noting your arrival, and hopefully departure, but will not know you've paid unless you input some identifier, the reg number, or have to put ticket into a barrier on exit. Did you make an error when inputting your reg? If so, they will have a record of a payment for a reg that was never seen entering or leaving.
 
My wife got a fixed penalty notice for putting her mother's disabled disc the wrong way round, she was just going to pay but I said no,tick the box that says you want to go to court,in due course she received a letter saying on this occasion the ticket would be dismissed.now look at this logically is someone going to spend a couple of hundred pounds in court costs to just recover ,£30 ???????. My advice is call there bluff and opt to go to court.
 
portland_bill said:
When you paid, and got a proof of purchase, did you have to input your reg number?

Presumably they have ANPR cameras noting your arrival, and hopefully departure, but will not know you've paid unless you input some identifier, the reg number, or have to put ticket into a barrier on exit. Did you make an error when inputting your reg? If so, they will have a record of a payment for a reg that was never seen entering or leaving.
Click to expand...

From what I remember I did input my reg into the machine, however, I think they may have clocked me for paying the wrong amount. I think I payed for 2 hours when my duration according to the cameras says 3 hours and 2 minutes. How does this affect my case?
 
Not sure how that works. The ones near here know when you arrived, and when you are ready to leave, you input your reg, it tells you how much to pay. You don't get the option to pay less. You then get, I think, 15 mins to get out of the car park. Did you pay, then stay? If you paid what the machine requested, any discrepancy is their problem. You need to get details of why they have 'fined' you, so we can advise on the facts, not faded memories.
 
Philip G. I would ask about your situation on the Moneysavingexpert forum i posted earlier.
They helped me get 2 tickets cancelled
Dont pay the rip-off- merchants
Always watch out now for the P.E ANPR cameras and avoid them.
Morrisons near me used to use them but have now ditched P.E after loss of customers and complaints.
 
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portland_bill said:
Not sure how that works. The ones near here know when you arrived, and when you are ready to leave, you input your reg, it tells you how much to pay. You don't get the option to pay less. You then get, I think, 15 mins to get out of the car park. Did you pay, then stay? If you paid what the machine requested, any discrepancy is their problem. You need to get details of why they have 'fined' you, so we can advise on the facts, not faded memories.
Click to expand...

How it works is that you take a note of when you arrived. park and then when you leave, you input the your reg and arrival time, and pay for that time. It doesn't give a payed amount when you input your reg, you have to input your arrival time yourself, which is a major flaw.

I only payed for two hours when my stay according to the ticket was 3 hours and 2 minutes. So basically payed £3.30 instead of £5. Even if I did underpay, does this warrant a £100 charge?
 
If their system does not automatically record your arrival and show what you owe, that is a major flaw. Is any customer being dishonest, or is it just a mistake. Argue mistake, and offer to pay the £1.70.
Here's a trick. When you write to them to dispute the ticket, include a cheque for £1.70. Staple it to your letter, so that there are holes to prove it was there. Take a scan of the letter with cheque attached before posting.
Include in the letter, the phrase "..enclose my cheque for £1.70 in full and final settlement of this account...". Try to waffle a bit before and after, so that this is in the middle of a full page of writing.
If they bank the cheque, they have accepted those terms, so cannot ask for more later. In a previous job we used to use this a lot with disputes. Rather than make an offer, and then have letters bopping back and forth, the sight of money was usually enough to end the dispute. The cheque got banked and the matter closed. Quicker and cheaper. Overseen by the legal department of the company.
With a bit of luck, the cheque gets torn off and banked without anyone reading the letter first. By the time they read it, it is too late. The worst that can happen is the cheque is returned when they refuse it.
 
Here's another tip,send any payment,letter by recorded delivery.,A friend of mine got a parking ticket as he overstayed his time in a car park and been a law abiding citizen he sent the cheque of for the £30 fine immediately as it said on the letter the fine would be doubled if he did not pay within 30 days,over a month passed and he received another letter saying the fine and increased to £60 as the fine had not been received within the 30 day time period. You have got to remember these people are all corrupt and I suspect they did receive the first cheque and just binned it in order to Trump up there bonus.If he had spent another 90p sending the cheque by recorded delivery signed for by the recipient on arrival this would never of happened .
 
portland_bill said:
If their system does not automatically record your arrival and show what you owe, that is a major flaw. Is any customer being dishonest, or is it just a mistake. Argue mistake, and offer to pay the £1.70.
Here's a trick. When you write to them to dispute the ticket, include a cheque for £1.70. Staple it to your letter, so that there are holes to prove it was there. Take a scan of the letter with cheque attached before posting.
Include in the letter, the phrase "..enclose my cheque for £1.70 in full and final settlement of this account...". Try to waffle a bit before and after, so that this is in the middle of a full page of writing.
If they bank the cheque, they have accepted those terms, so cannot ask for more later. In a previous job we used to use this a lot with disputes. Rather than make an offer, and then have letters bopping back and forth, the sight of money was usually enough to end the dispute. The cheque got banked and the matter closed. Quicker and cheaper. Overseen by the legal department of the company.
With a bit of luck, the cheque gets torn off and banked without anyone reading the letter first. By the time they read it, it is too late. The worst that can happen is the cheque is returned when they refuse it.
Click to expand...

That sounds like a good idea. However, I'm 19 and don't own a cheque book haha
 
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