** ECU UPDATE **
Took just over an hour to apply new firmware/software to the ECU - there is a new code with the new firmware/software but I wasn't allowed to take a copy of this away, although he did show me the difference in codes. Apparently the paperwork is used for their warranty records and cannot be given out.
Anyway, the results....
Hugely improved throttle response on level take-offs and city driving
Second gear seems to "pick-up" better on low revs (sub 2000)
Hill starts are *massively* improved
From the first tests it seems that this update is about 95% there. Overall I am very impressed with it.
Just to add - the service technician said the service receptionist was incorrect with her previous statement.
There you have it chaps
Good stuff. I said it would sort the issue and it did, it just took too ****ing long!