The Panda Nut
Nutty about Pandas Infected by Panda virus and OPD
That is well worht knowing about service levels. Clearly it might be worth asking about this up front for anyone starting out. I wonder if you could get a cheap unit somehow as a spare? Hearing is complex and its definitely in=mportant not to make it worse just turning up the volume and making the range of any hearing loss worse. I am not a fan of spec savers. I have had glasses that were no good and thought it was just a one off but my sister used them - she lives in France and visited while over, and they just plain supplied the wrong prescription. It took far too long to get sorted out. The manager of the depot I was based at near here when working also had the same problems as did his wife, so it makes you wonder if its a systemic SPewc savers thing or if we had soemone who was training or just no good. I have decided that the old established optician does a much better job, they seem to get it right, have better quality lenses adn are so helpful in cases of need it makes spec savers look worse than very sad. This does cost a fair bit more but it is stress free.One of my partner's hearing aids has given up. Only 15 months old. Specsavers said, "bring it in, we'll have a look, but if we can't fix it, we'll send it back to the manufacturer for repair. Probably 2 weeks turnround."
I think that's poor. It is a simple behind the ear unit, so standard, not moulded to individual ear shape. They should have them in stock, and program one immediately. They work as a pair, programmed for each ear. With just the one, it is like talking to the wall. We can look forward to 2 weeks of no proper communication.