HornetUK
Established member
Told me 3rd year warranty would cover noise from front springs so booked in for work. 4 hours after they had car they rang to say no fault found with parts just dry bushes, therefore £150 to lube and refit. Asked what if not wanted....£85 to put back as it was, therefore either pay £85 or £150.
Questioned why not told this could be outcome....'misunderstanding & apologised' contacted head office and managed to get a £27 discount. Still find this unacceptable.
SO YOU HAVE BEEN WARNED PERRYS OF AMERSHAM DO NOT ASK YOUR PERMISSION BEFORE WORKING ON YOUR CAR & YOU INCURRING COSTS.
A simple explanation at the start of 'if we find no defects this will cost you £...' would have been good customer service.
Questioned why not told this could be outcome....'misunderstanding & apologised' contacted head office and managed to get a £27 discount. Still find this unacceptable.
SO YOU HAVE BEEN WARNED PERRYS OF AMERSHAM DO NOT ASK YOUR PERMISSION BEFORE WORKING ON YOUR CAR & YOU INCURRING COSTS.
A simple explanation at the start of 'if we find no defects this will cost you £...' would have been good customer service.