I've been waiting for around a month for them to send me a policy document to my new address, they haven't even updated it online yet. I have spent about 20 minutes on hold listening to crap music trying to get through to them, I even rang 2 mins after they open. I refuse to spend any more cash trying to call them. They took the payment out again a few days ago, cheeky sods and still haven't updated my new address and ignored my e-mail I sent 2 weeks ago.
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