Man.. ecar insurance sucks.

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Man.. ecar insurance sucks.

DaDudee

New member
Joined
Mar 27, 2006
Messages
64
I've been waiting for around a month for them to send me a policy document to my new address, they haven't even updated it online yet. I have spent about 20 minutes on hold listening to crap music trying to get through to them, I even rang 2 mins after they open. I refuse to spend any more cash trying to call them. They took the payment out again a few days ago, cheeky sods and still haven't updated my new address and ignored my e-mail I sent 2 weeks ago.
 
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JFL

you *****!!
Joined
Sep 14, 2007
Messages
15,054
Location
borats house
I hate insurance companies - i could go round and shoot them all. Except maybe Tesco's or CIS.

Im with more than at the moment because they are the cheapest, but its a case of pay peanuts get monkeys.
 

AppleSei

RIP L181 VBB
Joined
Feb 20, 2005
Messages
16,628
Location
West Yorks
Im with ecar and have been on all my cars. A few others have been on here as well.

Had no problems with them, certainly not had the fuss you've been having
 
Joined
Jun 3, 2007
Messages
4,824
Location
Bucks
I was with CIS for many years - they were the first to insure my PUG pickup as a car rather than a builder's van & my insurance costs plummeted.
Only left them when they put their premiums up.
Used to have fully comp with zero excess & no windscreen payments then suddenly they wanted £150 xs & £50 windscreen & even with 70% NCB their quote was sky high.
Found cheapest quote with more than. been with them a few years & are really quick off the mark when dealing with claims but their call centre for customer querries is manned by Asians (or based in Pakistan) so they are incredibly difficult to understand / make them understand.
(as Joshua says... they are the cheapest, but its a case of pay peanuts get monkeys.)
I'll be seriously looking around next year.
 

gaz.d

taffy git
Joined
Apr 30, 2002
Messages
17,331
Location
Wrexham
never had a problem with them

i have had policy documents through the next day when I have done any updates - so much easier for me as i used to keep changing cars :eek:
 

jug

blessed are the apostates
Joined
Nov 28, 2005
Messages
27,935
Location
Durham
try calling the quote line rather than customer services.
 

JFL

you *****!!
Joined
Sep 14, 2007
Messages
15,054
Location
borats house
If i want to speak to more than now, i hit the line for 'if you have called us recently regarding a query'. The last two times i have been put through to a call centre in London where they understand me better - but still not quite.

When i last had my car in the garage, i required a courtesy car, and had to insure it myself, so i put the Grande Punto from the garage (ver nice car i might add (y)) on as a temporary car for the 3 days it would be in approximately. Receive my paperwork through the post later on in week, and the idiots have put it on as a second car :mad:. Had to ring them up again, making the whole thing a right kerfuffle.
 
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DaDudee

New member
Joined
Mar 27, 2006
Messages
64
try calling the quote line rather than customer services.

I think it says you can only get a quote online. Sent another e-mail and no reply :mad: . I am left with "you have made a mid term adjustment we need to blah blah". I will have to call again and hold line while costing me £ :yuck:
 
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DaDudee

New member
Joined
Mar 27, 2006
Messages
64
I hate insurance companies - i could go round and shoot them all. Except maybe Tesco's or CIS.

Im with more than at the moment because they are the cheapest, but its a case of pay peanuts get monkeys.

pay peanuts get monkeys, certainly true!
 

oldskoolmk1unoturbo

Well-known member
Joined
Mar 3, 2004
Messages
1,101
Location
staffordshire
i was with ecar insurance for a couple of months and every day for a month i got a insurance certificate and welcome pack, i got received about 20 of them and after the 3rd phone call they stopped sending me then!!
 
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