Anyone tried their free MOT?
no, and i wont be now because, and i quote, "the free MOT doesn't apply to confused.com customers because we give the maximum online discount". i said they cant do that because it is advertised on the confused site as including the free MOT. they said they cant be held responsible for inaccurate details on the confused website. nice. they did say that i get 10% discount at any kwikfit branch. i wont repeat what i said but i know it wont be getting used for 'training purposes'.
even worse my policy did not include 3rd party cover on other cars (first time i've ever had that problem on any policy, i wonder what else isnt included?!). i rang up to complain and was greeted with the usual **** ****** service. i said i wanted 3rd party cover or i would cancel. they said they cant do it on that policy and i needed to start a new policy, which would cost £58 extra, however they would refund me £20 of that as an extra discount, but only if i paid the whole lot first, they cant simply take £38. (they couldnt give me a reason why)
so i said i wanted to cancel. no problem they said, i'll only be charged £25 for the week i was insured. problem with that is the extra i'd have to pay for the next cheapest company would mean i ended up paying more in total than if i paid the £38 extra. so i decided to pay them the extra and stay, but i must say i was very unhappy with the service, and this wasnt even calling the claim line so god knows how bad that will be.
for the first time in my life i feel concerned that my insurance isnt worth the paper its printed on. thankfully i have 14 days from the date my second policy begun to cancel so i'm trying my best to get a quote that will be equal to or only a tad more expensive so i can get insured with a real company and get away from these scam merchants asap.
unfortunately, sometimes you only get what you pay for.
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