I bought something on ebay last week, I collected it last night on the way home from the sorting office and when i got home and opened the parcel the item was broke.
I paid £9.00 postage for this item and it cost me £15.00 altogether. The item hadnt been carefully parcelled up, so i emailed the seller with a picture of the broken item. They offered to refund me £3.00 I have said no!
How liable is the seller for this? If they refuse to refund me could i claim through paypal.
Its bugged me cos they hadnt packaged it properly and at £9.00 I would expect it in one piece.
I paid £9.00 postage for this item and it cost me £15.00 altogether. The item hadnt been carefully parcelled up, so i emailed the seller with a picture of the broken item. They offered to refund me £3.00 I have said no!
How liable is the seller for this? If they refuse to refund me could i claim through paypal.
Its bugged me cos they hadnt packaged it properly and at £9.00 I would expect it in one piece.