Right, long story so bear with me,
A client has an @btinternet.com email. He cannot receive any attachments from ONE contact.
He uses Windows Mail to retrieve his emails. I have set windows mail to leave a copy of the mail on the server aswell. I have been onto the web based client and the attachments are all there, so basically I know that it is between here and Windows Mail that the attachment is getting stripped out of the email.
I have been onto BT "technical" support for 2 hours today to no avail. They came up with the solution that the sender PC must have a virus therefore windows mail was stripping the attachment out. (This is on any attachment from this sender, ANY)
Client's PC runs Vista semi decent spec.
I have disabled the email scanning facility in AVG and checked all of the settings there, I have unchecked the "Remove attachments" box in windows mail under the security tab. There are no filters of any kind relating to the senders address, and all spam filters and settings have been removed from the web based client.
It has seriously baffled me, I can't understand how it is just one sender when he receives hundreds of attachments from other senders every day with no problem.
Changing email provider is not an option as he has hundreds of business contacts that all have this address, and tbh he's a bit stubborn when it comes to change.
Would be greatly appreciative of any help.
Thanks (no seriously, thank you if you help )
Ben
A client has an @btinternet.com email. He cannot receive any attachments from ONE contact.
He uses Windows Mail to retrieve his emails. I have set windows mail to leave a copy of the mail on the server aswell. I have been onto the web based client and the attachments are all there, so basically I know that it is between here and Windows Mail that the attachment is getting stripped out of the email.
I have been onto BT "technical" support for 2 hours today to no avail. They came up with the solution that the sender PC must have a virus therefore windows mail was stripping the attachment out. (This is on any attachment from this sender, ANY)
Client's PC runs Vista semi decent spec.
I have disabled the email scanning facility in AVG and checked all of the settings there, I have unchecked the "Remove attachments" box in windows mail under the security tab. There are no filters of any kind relating to the senders address, and all spam filters and settings have been removed from the web based client.
It has seriously baffled me, I can't understand how it is just one sender when he receives hundreds of attachments from other senders every day with no problem.
Changing email provider is not an option as he has hundreds of business contacts that all have this address, and tbh he's a bit stubborn when it comes to change.
Would be greatly appreciative of any help.
Thanks (no seriously, thank you if you help )
Ben