- Joined
- Jan 25, 2014
- Messages
- 274
- Points
- 75
So on the 17th i brought a new car, i went on avivas website and got up my saved quote for the exact same car (WPXXXX) and brought the insurance! Yay!
But in my haste i forgot to change the start date (hurdurrr no big issue) from the 31/10 to 17/10 so i rang them up to change the date, they couldnt change the date because it was out of the 10 days that they allow a date to be changed.
So the lady on the phone said she would cancel the current policy and just make a new one, which you would think was straight forward as all she has to do is copy the information over, i even told her the registration number twice and she also read it back to me to confirm.
All was sorted and my car was ready to go, skip 2 weeks and 1000miles later i go on avivas website to print of the policy to keep safe in my paper work
Low and behold a different fiat bravo is insured (VEXXXX)!
How the **** did she manage to do that! Yes that other bravo was on my previous quotes when i was shopping around, like seriously how is that even possible!
I cant even ring to sort it out, i feel pretty sick and angry that this has happened.
I get that i should have "checked" on the website a few days after but why should i, cant i trust the person im speaking to on the other end of the phone?
/rant over :bang::bang::bang::bang::bang::bang:
But in my haste i forgot to change the start date (hurdurrr no big issue) from the 31/10 to 17/10 so i rang them up to change the date, they couldnt change the date because it was out of the 10 days that they allow a date to be changed.
So the lady on the phone said she would cancel the current policy and just make a new one, which you would think was straight forward as all she has to do is copy the information over, i even told her the registration number twice and she also read it back to me to confirm.
All was sorted and my car was ready to go, skip 2 weeks and 1000miles later i go on avivas website to print of the policy to keep safe in my paper work
Low and behold a different fiat bravo is insured (VEXXXX)!
How the **** did she manage to do that! Yes that other bravo was on my previous quotes when i was shopping around, like seriously how is that even possible!
I cant even ring to sort it out, i feel pretty sick and angry that this has happened.
I get that i should have "checked" on the website a few days after but why should i, cant i trust the person im speaking to on the other end of the phone?
/rant over :bang::bang::bang::bang::bang::bang: