- Joined
- Feb 14, 2004
- Messages
- 7,311
- Points
- 983
If a company really **** me off, i don't call them on my high horse. Because I know that won't help the situation. I got a tenner compo for the phone calls when i was last greived
Annoying people on the phone!!
- Thread starter angie-B
- Start date
Currently reading:
Annoying people on the phone!!
I love the other side of it, when you know you're right and the person in the call centre is wrong.
(Not what you're thinking - another smart arse customer - lol!)
It's only happened a couple of times in a big way, once was for nigh on a grand on my mortgage. Advisor on phone got really stroppy, telling me several times I was wrong, and should stop and listen to him - which I did. Three times.
Then I calmly explained my end of the story again, but finally he listened this time. When it FINALLY dawned on him that it was his company, The Halifax, that buggered it all up I nearly wet my pants.
He was so humble and apologetic it was great. Whenever I have a difference of opinions with people, I don't raise my voice or get the 'wronged teenager' tone. I know I do sarcasm on email sometimes, but it's a bit different face to face or on thew phone.
Also, for those of you that don't like telesales, register with
http://www.tpsonline.org.uk/tps/
They cut out 99% of marketing calls. Fantastic
'specially for us shift workers.
(Not what you're thinking - another smart arse customer - lol!)
It's only happened a couple of times in a big way, once was for nigh on a grand on my mortgage. Advisor on phone got really stroppy, telling me several times I was wrong, and should stop and listen to him - which I did. Three times.
Then I calmly explained my end of the story again, but finally he listened this time. When it FINALLY dawned on him that it was his company, The Halifax, that buggered it all up I nearly wet my pants.
He was so humble and apologetic it was great. Whenever I have a difference of opinions with people, I don't raise my voice or get the 'wronged teenager' tone. I know I do sarcasm on email sometimes, but it's a bit different face to face or on thew phone.
Also, for those of you that don't like telesales, register with
http://www.tpsonline.org.uk/tps/
They cut out 99% of marketing calls. Fantastic
'specially for us shift workers.
This is the ultimate call centre outtake. The guy just does not take the hint. I love it when he calls his supervisor at the end of the call.
Sorry I can't get the wav to load direct.
Sorry I can't get the wav to load direct.
