Technical 6 weeks to rapair and no courtecy car!!

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Technical 6 weeks to rapair and no courtecy car!!

Happy.gilmore

New member
Joined
Jun 25, 2003
Messages
24
Location
Sunderland, United Kingdom.
Hi, I hope someone can give me some advice on what to do with the wonderful Fiat customer service!
On Thursday I went over a speed bump and the front suspension went bang! The AA took the car to Fiat and on Friday I phoned them and they said that they will get the part in on Monday. Monday comes and now they say that the part is on back order and it will be here on the 6th April...... That's over 6 weeks away!!!
They also say that because they have given us a delivery date they don't have to give us a courtecy car, that's Fiats policy apparently!!!
Has this happened to anyone else, if so what did you do? I can't survive without a car for 6 weeks!
Can I get a hire car through my insurance for a waranty repair? (Elephant)

Any advice would be appreciated!
 

Steven

Go on the Fiats!
Joined
Sep 26, 2003
Messages
23,879
Location
Northern Ireland
That sounds like complete and utter nonsense. Have you called Fiat's customer service line? 0845 6066619
 

Deckchair5

Whaddya mean too old?
Joined
May 1, 2005
Messages
5,607
Location
Roman city Bath
What's gone? A suspension spring? Is it still driveable?

Nothing to stop you sourcing your own parts. I wouldn't be able to stand 6 weeks either. Ask around, go somewhere else
 

chromegrey

New member
Joined
Nov 9, 2004
Messages
402
Location
West Midlands
Happy.gilmore said:
Hi, I hope someone can give me some advice on what to do with the wonderful Fiat customer service!
On Thursday I went over a speed bump and the front suspension went bang! The AA took the car to Fiat and on Friday I phoned them and they said that they will get the part in on Monday. Monday comes and now they say that the part is on back order and it will be here on the 6th April...... That's over 6 weeks away!!!
They also say that because they have given us a delivery date they don't have to give us a courtecy car, that's Fiats policy apparently!!!
Has this happened to anyone else, if so what did you do? I can't survive without a car for 6 weeks!
Can I get a hire car through my insurance for a waranty repair? (Elephant)

Any advice would be appreciated!

tell them you will hire a car and they will have to pay for it. usually if a car is off the road for more than 48hrs you get a free car, have you tried calling the aa, they offered me a free car if i had broke down 3 miles or further from home
 
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