Hi
My 52plate 1.2 Stilo Active has been with a local dealer since 13th March as it was leeking coolant. All that is required is a smalll Pipe which is now on back order with no date of delivery available. I wrote to customer services on 21st March and received an acknowledgement a week later. However after being given a seventh date from my dealer which has been cancelled I telephoned them on 10th April only to be told that they had not acted on my initial letter except t issue an acknowledgement. I have been told just to keep phoning to enquire on the possible delivery.
I have already paid out £500 in hiring a car but I have asked FIAT twice to consider my request for a courtesy car in light of their failure to address my initial complaint and there failure to be able to supply parts for a car just over 3 1/2 years old, but they have repeatedly failed to call me back.
Has anyone had a similar experience or can offer any advice. Feel I am just hitting my head off a brick wall.
Many Thanks
My 52plate 1.2 Stilo Active has been with a local dealer since 13th March as it was leeking coolant. All that is required is a smalll Pipe which is now on back order with no date of delivery available. I wrote to customer services on 21st March and received an acknowledgement a week later. However after being given a seventh date from my dealer which has been cancelled I telephoned them on 10th April only to be told that they had not acted on my initial letter except t issue an acknowledgement. I have been told just to keep phoning to enquire on the possible delivery.
I have already paid out £500 in hiring a car but I have asked FIAT twice to consider my request for a courtesy car in light of their failure to address my initial complaint and there failure to be able to supply parts for a car just over 3 1/2 years old, but they have repeatedly failed to call me back.
Has anyone had a similar experience or can offer any advice. Feel I am just hitting my head off a brick wall.
Many Thanks