I would recon, if you haven't already, it's best to check for an air lock within the coolant system. Although it's not a major job checking/replacing actuators, it's just because it's a back breaker!
Is it dual climate control?
If it's dual control then are you experiencing colder air on one side? If not it could mean both actuators could have failed.
You have to take off the sides of the centre console (these are the sections that have the feet vents). The passenger side requires you to remove cover under the glove box also and, if applicable, the ecu cover. The drivers side requires you to remove the foot rest.
There are a total of x5 actuators. x3 control the screen/centre & feet. The other two control the temperature.
On the passenger side, if you look up along the side of the heating system (bit of a back breaker) you should see white plastic cogs and levers. A total of x4 actuators are on this side, x3 (screen/centre/feet) are up further towards the centre vents and the 4th (temperature) at the level of the glove box.
On the driver side (Right hand drive) there is x1 actuator (temperature) which is at the same level as the passenger side. Think they'll be a bracket in the way slightly for one of the screws.
All the actuators are the same product which are about the size of your palm and mounted with x3no small phillip head screws (brass type colour).
The actuators are a black plastic, rectangle, shallow box shape with rounded edges (bosch, I think), which at one corner there should be a white plastic, hexagoned shaped motor arm extruding about 15mm.
If the hexagoned shaped arm is not on the actuator when removed, then it's broken off on to the lever (also white plastic). This is a fail safe element to prevented major damage to the system.
If you are getting cold on one side and hot on the other then it's the x2no temperature actuators that may be a fault.
Don't think they are overly expensive new, think they may come as a set. Also from a scrap yard from newer model.
If you do end up changing them, then use the Reset Guide posted by Davren
#4 once you've changed them. This reconfigure the system.
Tools, from memory, would mainly be screw drivers, allen key, socket set with phillips attacchment, 10 or 13mm sockets.
Hope this helps!