(Firstly - apologies for posting yet another query about resetting service intervals, but I've spent a merry half hour searching through the forum and I haven't found anything like this.)
I've just taken my 1.9JTD Stilo into a main Fiat dealer for a service (107,000miles.) When I went to pick it up, I noticed the service interval in the Menu was showing up as three flashing dashes (i.e. "---".) I told them, and they spent the next hour messing around with their box of tricks but finally admitted defeat - they couldn't get it to say "10,000miles til next service" or whatever it's supposed to be.
Here's the problem. They've offered to take the car in next week for an "independent examination" to identify what's wrong with it. They say that if they find a problem that they've caused, they'll sort it out, but otherwise it might require a new dashboard which is a big bill I'll have to foot.
This sounds like bullsh*t to me. Firstly, I don't believe they have the technical capability of identifying whether the computer is now playing up because of the work their technicians have done, or whether it's just a 'wear and tear' issue which they had no part in. (And I think it's highly unlikely that they're going to hold their hands up and admit it was their fault.) Secondly, as the car has a full Fiat service history and the service mileage indicator was working fine prior to this service, I think the most likely explanation is that they've done something wrong. I won't be happy if they tell me I have to foot an expensive repair bill.
I've got two questions for anyone who knows more about this stuff than me:
1. Have you heard of this problem with the service interval timer? Any solutions?
2. Any ideas on how I should play this with the Fiat dealer? (It's an oldish car, and I could just ignore it, but I feel there's a principle at stake - if they've mucked it up, they should either fix it or compensate me.)
I've just taken my 1.9JTD Stilo into a main Fiat dealer for a service (107,000miles.) When I went to pick it up, I noticed the service interval in the Menu was showing up as three flashing dashes (i.e. "---".) I told them, and they spent the next hour messing around with their box of tricks but finally admitted defeat - they couldn't get it to say "10,000miles til next service" or whatever it's supposed to be.
Here's the problem. They've offered to take the car in next week for an "independent examination" to identify what's wrong with it. They say that if they find a problem that they've caused, they'll sort it out, but otherwise it might require a new dashboard which is a big bill I'll have to foot.
This sounds like bullsh*t to me. Firstly, I don't believe they have the technical capability of identifying whether the computer is now playing up because of the work their technicians have done, or whether it's just a 'wear and tear' issue which they had no part in. (And I think it's highly unlikely that they're going to hold their hands up and admit it was their fault.) Secondly, as the car has a full Fiat service history and the service mileage indicator was working fine prior to this service, I think the most likely explanation is that they've done something wrong. I won't be happy if they tell me I have to foot an expensive repair bill.
I've got two questions for anyone who knows more about this stuff than me:
1. Have you heard of this problem with the service interval timer? Any solutions?
2. Any ideas on how I should play this with the Fiat dealer? (It's an oldish car, and I could just ignore it, but I feel there's a principle at stake - if they've mucked it up, they should either fix it or compensate me.)
