General Paintwork & Warranty

[read123]

Brought a used 1.6 Dynamic 5 Door Stilo from Thames Motors in Slough, back in Jan.

The car has had numerous faults.

2 of which concern paintwork around boot handle, and n/s door panel which become misaligned with the front wing.

Thames have said they have repaired the mechanical faults, but say that they won't touch the paint or door/wing panel, as it appears to them that it looks like the previous owner (Hertz) car rentals have carried out non warranty work. (Thames can't find anything on the Fiat repair computer database).

I've put a complaint into Fiat UK who are looking into it. Is there any advice out there before I go back to Thames Motors and slug it out with them.

By the way, thanks to the forum, it's been useful in the last number of months.

 

[read123]

Just an update, went into Slough this morning. Fiat UK have agreed to pay for the outstanding works, Thames initially refused to do.

Hoping to pick the car up from the body shop this weekend, and will give an update.

For those who read this posting, and may have the same type of proplem, it does pay to keep complaining, and not to give in.

It's a shame that these type of faults have occurred. If Fiat and the dealers could get their act together on the quality side, the Stilo would be up there as the market leader for this type of vehicle class.

By the way, I've been given an 04 plate, 1.9 JTD Stilo as a courtesy car with 2k on the clock. Does anyone know if this is the multijet version.

Sounds like a taxi on startup, but has plenty of torque on the motorway. Although noticed, clicking clutch pedal & wind noise from the passenger side, which are common complaints of the car. I thought Fiat had mananged to eliminate most of these early design faults with the revised version.

 

[Steve-o]

Originally posted by read123
For those who read this posting, and may have the same type of proplem, it does pay to keep complaining, and not to give in.

It's a shame that these type of faults have occurred. If Fiat and the dealers could get their act together on the quality side, the Stilo would be up there as the market leader for this type of vehicle class.

I know what you mean about having to keep on at them and I totaly agree about fiat getting their act together. If Fiat had treated me like a customer and not a pain in the @rse who keeps making them do some work then things would be much better.

As ive heard alot of people say, the Stilo is a great car, its just ashame its made my Fiat!!

All it would take are a few good Fiat dealerships with customer friendly staff to change their whole image.

Pleased to hear there sorting out your problems though.