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Old 05-11-2014   #31
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Re: LED Tail Lights

Having managed to find the service book it was serviced in December 2013 at 12 months old. It was however done at a private garage.

Does this matter ?

Does anyone know whats actually covered in the 3rd year warranty ?
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Old 05-11-2014   #32
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Re: LED Tail Lights

If you have an engine problem perhaps... but for an LED that SHOULD last the wole life of the car is really taking the client for an idiot ! (xcuse me...).

They have a problem with their rear light clusters, they have to fix this !
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Old 06-11-2014   #33
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Re: LED Tail Lights

Quote Originally Posted by Mkala View Post
If you have an engine problem perhaps... but for an LED that SHOULD last the wole life of the car is really taking the client for an idiot ! (xcuse me...).

They have a problem with their rear light clusters, they have to fix this !
Agreed. For a car doing under 9000 miles a year Fiat 'recommend' (seemingly from your dealer they mean 'insist') on an annual service, so it should be about to have its second.

However, 2 services would've made no difference to these LEDs failing, so I'd phone Fiat directly on 00800 3428 0000 and stress the case to them.
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Old 06-11-2014   #34
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Re: LED Tail Lights

Agree with all said above after my phone call they agreed under good will ,maybe if you push a bit harder if you can maybe also tell them you will have a service at the Fiat dealership at the same time ,which i do recommend as low mileage on the car is not always a good thing i always service the car once every 12 months regardless of low mileage, let us know how you get on .
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Old 06-11-2014   #35
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Re: LED Tail Lights

I agree, in any circumstance change your oil after 12 months or your engine will be like this :

But for the LED, keep fighting to obtain what you have the right to have.
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Old 06-11-2014   #36
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Re: LED Tail Lights

Quote Originally Posted by Mkala View Post
I agree, in any circumstance change your oil after 12 months or your engine will be like this :
https://www.youtube.com/watch?v=91bWgLg5qdw

But for the LED, keep fighting to obtain what you have the right to have.
TBH thats not what happens as long as its changed as recommended by the manufacture. There will be several other contributors to the condition of that engine, and its gone more than the recommended service intervals for the carbon build up to be like hat.
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Old 06-11-2014   #37
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Re: LED Tail Lights

With the Grande Punto it's 30'000km or 2 years...
2 years can be long, and in some circumstances changing all year it's a lot better (cold weather, short trips, etc).
IF you read the manual, there are some restrictions for the two years, and conditions can make change have to be made every year.
But yes, this is not while one time you keep oil two years you will have an engine like this...
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Old 11-11-2014   #38
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Re: LED Tail Lights

Well, not good news i'm afraid.

The dealership has refused to fix it and fiat have rejected it under a good will thing.

I am still waiting on a response from customer relations. to say i am disappointed in the service i'm receiving is an understatement.

What now ?
Can anyone give details if they managed to get this fixed so i can reference it to fiat ?
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Old 12-11-2014   #39
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Re: LED Tail Lights

Quote Originally Posted by ccrampton View Post
Well, not good news i'm afraid.

The dealership has refused to fix it and fiat have rejected it under a good will thing.

I am still waiting on a response from customer relations. to say i am disappointed in the service i'm receiving is an understatement.

What now ?
Can anyone give details if they managed to get this fixed so i can reference it to fiat ?
I got mine fixed under the goodwill gesture so not sure what you can do apart from keep complaining !! you can offer you will have a service at the same time see if that helps??
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Old 13-11-2014   #40
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Re: LED Tail Lights

I agree with what rkt2003 says.

The bottom line is the light has nothing to do with the service history of the car, and if others have managed to get it fixed then there is no reason why you shouldn't.

However, I agree that potentially arranging a service at a Fiat dealership would be a good plan to try and create some goodwill. The car could probably do with one, especially now winter is on the way.

Don't forget that you don't have to stick to your supplying Fiat dealership. Take a look on fiat.co.uk and see if there are any service/warranty only dealers that aren't a million miles away (generally I have found these sort of dealers to be more customer-focused than the large sales dealerships as of course they can't afford to not have servicing customers). You could arrange for them to service the car and if you butter them up nicely then they might put in a good word for you? You can only try I suppose.

I'm sure if you show a bit of willingness then you might have some luck. But you are going to have to be persistent.
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Old 21-11-2014   #41
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Re: LED Tail Lights

I also have a 2012 Punto - twinair. The passenger side rear taillights are also not working. Have just been told they need it all day to check it and it may not be covered under the 3rd year warrenty. Having seen the postings here wonder if it could be a general issue. Not happy as LED lights should last at least 10 years.
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Old 21-11-2014   #42
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Re: LED Tail Lights

Quote Originally Posted by shelaghclarinet View Post
I also have a 2012 Punto - twinair. The passenger side rear taillights are also not working. Have just been told they need it all day to check it and it may not be covered under the 3rd year warrenty. Having seen the postings here wonder if it could be a general issue. Not happy as LED lights should last at least 10 years.
Phone Fiat uk if they say its not covered i got mine done after phoning them ,this is definitely becoming common all on the passenger rear side ,must be a connection or faulty part issue.
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Old 21-11-2014   #43
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Re: LED Tail Lights

People who had the LED problem, did you noticed moisture in the faulty cluster ? No / A little / a lot ?
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Old 21-11-2014   #44
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Re: LED Tail Lights

Certainly some have complained of moisture they were redesigned(rear clusters) when the 2012 Punto was launched so this should not of been a big problem minimal misting in mine but could affect the circuit board the cluster is attached to .
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Old 21-11-2014   #45
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Re: LED Tail Lights

Quote Originally Posted by rkt2003 View Post
Certainly some have complained of moisture they were redesigned(rear clusters) when the 2012 Punto was launched so this should not of been a big problem minimal misting in mine but could affect the circuit board the cluster is attached to .
It's why I ask the question, perhaps electronics or connectors can be affected by moisture inside. If drivers that had a defective cluster can say if they have no/a few / a lot of moisture, we can find a causal link (or not)
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