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Old 14-10-2014   #16
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Re: LED Tail Lights

Quote Originally Posted by cjdl View Post
@rkt2003 - do you happen to have a phone number for fiat uk hq? Just in case i need to make a scene, whilst at the dealer? :d
00800 3428 0000
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Old 16-10-2014   #17
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Re: LED Tail Lights

Thank you Fiat you listened and she is booked in for next Thursday courtesy car included all things will be good again
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Old 16-10-2014   #18
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Re: LED Tail Lights

My near side LEDs aren't working. I phoned the dealer, no questions, booked in for repair under warranty. It's amazing how service varies across a dealer network.
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Old 16-10-2014   #19
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Re: LED Tail Lights

It turns out the information is slightly different for the 3rd year dealer warranty the car care plan who dealers use basically have some basic guidelines ie in their book lights are not covered after the 2 year Fiat warranty ,in this instance its not the led,s that are failing but the circuit board electronics which turned out to be covered, it is that,that caused the confusion still all is well in the end
By the way mine are still working just the nearside is only running at 10% brightness.
Also i see yours austenw90 is a 2013 plate so would be covered automatically
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Last edited by rkt2003; 16-10-2014 at 21:51. Reason: missed a bit lol
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Old 26-10-2014   #20
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Re: LED Tail Lights

New Cluster to be fitted on Thursday,thank you Fiat for listening 3rd year dealer warranty car care plan who work on behalf of the network, said no Fiat said yes
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Old 26-10-2014   #21
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Re: LED Tail Lights

Nice, keep us informed
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Old 30-10-2014   #22
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Re: LED Tail Lights

Wrong part arrived but they did not check it so another 7 days to wait they could not apologize enough but still surely they check what they have ordered ? on a positive note it`s a lovely sunny day now.
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Old 30-10-2014   #23
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Re: LED Tail Lights

Hi All,

Sorry for the lack of update... work etc got in the way.

Well, I had pretty much the same experience, Arnold Clark inspected the fault and diagnosed it as an issue with moisture getting into the light - suspecting it's down to that "design fault" where the lights mist up because there's no heat being generated by the LEDs to clear it.

Anyway, they said they could not get authorisation (they told me it was Fiat themselves, not a 3rd party they were in touch with) to repair it under the 3rd year warranty.

I have the case reference, so was going to call up Fiat and shout at them until they agreed to resolve it... but, since the car was in the garage... the fault hasn't reoccured

So, whatever they did when diagnosing it, I think Arnold Clark have inadvertently fixed the fault Probably nothing to do with moisture, and was actually a loose wire/connection/seal or something.

I'll be keeping an eye on it, and the first sign of it happening again, I'll be on the phone to Fiat.

Cheers,
Chris.
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Old 30-10-2014   #24
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Re: LED Tail Lights

They need to sort this, as someone else on here has had this issue from memory, and I've seen one on the road locally with this issue also, so its not uncommon or unheard of.
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Old 30-10-2014   #25
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Re: LED Tail Lights

Quote Originally Posted by Most Easterly Pandas View Post
They need to sort this, as someone else on here has had this issue from memory, and I've seen one on the road locally with this issue also, so its not uncommon or unheard of.
Yes your right my previous dealer also mentioned they had one repaired within it`s first year same side as well so that is 4 that i know of with the problem, on the same side!!,mine was diagnosed as a faulty circuit so electrical rather than a bulb/light issue hence why Fiat said yes to fixing it ,if i was you cjdl i would still have it replaced as it will come back to haunt you, mine was fine for a few weeks then returned to 10% brightness once again
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Old 30-10-2014   #26
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Re: LED Tail Lights

Quote Originally Posted by rkt2003 View Post
Yes your right my previous dealer also mentioned they had one repaired within it`s first year same side as well so that is 4 that i know of with the problem, on the same side!!,mine was diagnosed as a faulty circuit so electrical rather than a bulb/light issue hence why Fiat said yes to fixing it ,if i was you cjdl i would still have it replaced as it will come back to haunt you, mine was fine for a few weeks then returned to 10% brightness once again
Was left hand side on the one I saw the other day (RHD NS/Passenger side). Is that the same side as yours?
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Old 30-10-2014   #27
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Re: LED Tail Lights

Quote Originally Posted by Most Easterly Pandas View Post
Was left hand side on the one I saw the other day (RHD NS/Passenger side). Is that the same side as yours?
Yes so that makes 5 so it must a connection issue somewhere ?
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Old 05-11-2014   #28
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Re: LED Tail Lights

In need of some help, I have just had this happen to my wife's car. The car has done 8k miles and just turned 2 years old. Never had a service.

Was at dealers this morning, the car is 5 days out of the fiat warranty but still has 3rd year dealer. A good will claim was placed but rejected.

What are the chances of getting this done on the dealer warranty ? They are telling me the car should have had 2 services etc.
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Old 05-11-2014   #29
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Re: LED Tail Lights

Quote Originally Posted by ccrampton View Post
In need of some help, I have just had this happen to my wife's car. The car has done 8k miles and just turned 2 years old. Never had a service.

Was at dealers this morning, the car is 5 days out of the fiat warranty but still has 3rd year dealer. A good will claim was placed but rejected.

What are the chances of getting this done on the dealer warranty ? They are telling me the car should have had 2 services etc.
Tell them having it serviced twice would have no affect on the light failing, so they're actually breaking the law in using that as an excuse unless its normally excluded under the 3rd year warranty anyway
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Old 05-11-2014   #30
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Re: LED Tail Lights

From what I have read its often the circuit board that fails

New clusters are not too bad price wise

https://www.shop4parts.co.uk/?name=s...y=24&opts=3385
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