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Old 17-08-2010   #16
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Re: Smokin'

I think the best thing to do would be to ask Fiat UK when they phone tomorrow, for a car to use while they investigate the problem with your Evo. There's not alot anyone in the UK can do about the daft month long shut down (which is totally ridiculous for any company wanting to make a profit) but they can at least prevent any further damage to your car & relieve you of the hassle of checking oil levels daily, by giving you a fully functioning car in the interim.

I don't think that's asking much of them at all and if they say no, i'd inform them of my intention to speak to Watchdog, just to keep them on their toes.
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Old 18-08-2010   #17
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Re: Smokin'

Quote Originally Posted by Marcos999 View Post
did it do this the second you picked it up (ie, at the garage you bought it from)?
Yes. I figured it was because it was new. I rang the dealer when I got home and was told it was probably some coating on the exhaust system that needed to burn off.
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Old 18-08-2010   #18
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Re: Smokin'

Quote Originally Posted by JTD_Liam View Post
I think the best thing to do would be to ask Fiat UK when they phone tomorrow, for a car to use while they investigate the problem with your Evo. There's not alot anyone in the UK can do about the daft month long shut down (which is totally ridiculous for any company wanting to make a profit) but they can at least prevent any further damage to your car & relieve you of the hassle of checking oil levels daily, by giving you a fully functioning car in the interim.

I don't think that's asking much of them at all and if they say no, i'd inform them of my intention to speak to Watchdog, just to keep them on their toes.
Unfortunately no one called today, so I tried ringing them. Got told that the call is due tomorrow as they have been investigating today. Someone will be phoning me tomorrow and I obviously have a lot to discuss.
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Old 19-08-2010   #19
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Re: Smokin'

Quote Originally Posted by mjt View Post
Unfortunately no one called today, so I tried ringing them. Got told that the call is due tomorrow as they have been investigating today. Someone will be phoning me tomorrow and I obviously have a lot to discuss.
Eek. Keep us posted & good luck
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Old 19-08-2010   #20
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Re: Smokin'

Had a phone call from Fiat UK and I felt totally fobbed off. They kept saying that they know what the problem is and were just waiting on an advisory to come out of Turin on how to fix it. My dealer is adamant that they do not know what the problem is which is why Turin took ownership of the problem in the first place.

Apparently the car has been through about 6 litres of oil in the first 1000 miles the car has been driven which horrified me. I knew they had been filling it up each time the car went in recently, but didn't realise it was that bad.

I've told the dealer and Fiat UK that if a fix isn't forthcoming, and soon, along with a guarantee that the future trade-in value won't be compromised because of this issue, I am rejecting the car.

The head of Fiat UK's customer services department is calling the dealer tomorrow and they'll be calling me after.
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Old 22-08-2010   #21
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Re: Smokin'

Quote Originally Posted by mjt View Post
Had a phone call from Fiat UK and I felt totally fobbed off. They kept saying that they know what the problem is and were just waiting on an advisory to come out of Turin on how to fix it. My dealer is adamant that they do not know what the problem is which is why Turin took ownership of the problem in the first place.

Apparently the car has been through about 6 litres of oil in the first 1000 miles the car has been driven which horrified me. I knew they had been filling it up each time the car went in recently, but didn't realise it was that bad.

I've told the dealer and Fiat UK that if a fix isn't forthcoming, and soon, along with a guarantee that the future trade-in value won't be compromised because of this issue, I am rejecting the car.

The head of Fiat UK's customer services department is calling the dealer tomorrow and they'll be calling me after.
Hmm, when I started reading your thread I thought to myself that the only time petrol engines blow out smoke is when they are burning oil - but you said in your first post that the oil levels were ok.

I was also a bit worried when you said the dealer told you it was using a cupfull of petrol on start up because of a blocked tube, this doesn't sound right to me - more likely it was dumping unburnt fuel through the exhaust system which is not good for the cat

Now it appears it has used 6 litres of oil in 1000 miles which raises my first question - is it burning oil on start-up? Maybe a bad oil seal or a piston slightly below tolerance? Both of which would require an engine stripdown which obviously the dealer won't due without permission from FIAT - did the dealer tell you they had topped up the oil so much or have they kept you in the dark?
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Old 23-08-2010   #22
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Re: Smokin'

Quote Originally Posted by radriderx View Post
Hmm, when I started reading your thread I thought to myself that the only time petrol engines blow out smoke is when they are burning oil - but you said in your first post that the oil levels were ok.

I was also a bit worried when you said the dealer told you it was using a cupfull of petrol on start up because of a blocked tube, this doesn't sound right to me - more likely it was dumping unburnt fuel through the exhaust system which is not good for the cat

Now it appears it has used 6 litres of oil in 1000 miles which raises my first question - is it burning oil on start-up? Maybe a bad oil seal or a piston slightly below tolerance? Both of which would require an engine stripdown which obviously the dealer won't due without permission from FIAT - did the dealer tell you they had topped up the oil so much or have they kept you in the dark?
Having had a discussion with the dealer at the weekend, it seems that the problem that's being investigated it oil-related. Since the 'fix' was done a couple weeks ago, the fuel efficiency has improved massively but I am still waiting on what the problem acutally is.

I was initially unaware of the oil situation as the dealer did not inform me they had begun topping the car up each time I sent to them but on the second or third visit they mentioned it. I had obviously been checking the oil between visits but because they had filled it up it was OK at that point. I was told the exact figure end of last week bu the dealer.

The past couple days have been OK with no smoke coming out, but there is currently no word from Turin on what's going to happen. Fiat UK have said that I will be fully compensated once the issue has been resolved and they say it will be resolved. All I can do is wait with the apparent reassurance that the vehicle engine is not being damaged by using it in the meantime.
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Last edited by mjt; 23-08-2010 at 20:35.
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Old 23-08-2010   #23
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Re: Smokin'

Good luck with the car! Looks like you picked the wrong time to have a problem with all the Italians on holiday for the month
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Old 22-09-2010   #24
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Re: Smokin'

Any update? Just out of interest, what engine is it?

From your first post i could tell it is oil that is being burnt and not fuel (petrol burns with black smoke, Oil burns with blue smoke).

I would suspect a poor seal somewhere on the upper end of the engine, perhaps an individually leaking multiair component. If mechanics were any good these days they would have stripped back the cylinder head and found this out by now.
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Old 22-09-2010   #25
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Re: Smokin'

Quote Originally Posted by Ransoman View Post
Any update? Just out of interest, what engine is it?

From your first post i could tell it is oil that is being burnt and not fuel (petrol burns with black smoke, Oil burns with blue smoke).

I would suspect a poor seal somewhere on the upper end of the engine, perhaps an individually leaking multiair component. If mechanics were any good these days they would have stripped back the cylinder head and found this out by now.
I was going to post on here over the next day or so, but your question gave me a gentle nudge! I had a phone call from the dealer to say that Turin have asked them to get the car in for a week for them to go over some things. To be honest, I can't really recall exactly what he said they needed to look at but I am sure one of them was piston rings. I'm no guru when it comes to car mechanics so I may be wrong.

The car is still smoking and on some days there is a very (VERY) strong smell of burning oil, so bad if fact, it stinks the car out for a while after driving off. I've told the dealer so hope that they'll identify what the heck is happening and get it fixed for me as I am still concerned that there could be damage being done to the engine in the mean time.

The car is being dropped off at the dealer on Friday 1 October so it's there ready for them first thing on the Monday morning. Here's hoping.

Apparently the Dealer themselves have been getting less than stellar help out of Fiat UK when they have had dealings with them which is good to hear (not)

Anyway, engine details in my signature, but it's the 1.4 16v Multiair.
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Old 22-09-2010   #26
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Re: Smokin'

In my honest opinion, file a list of every thing you've mentioned, detailing what, when, where how etc.

And throw the car back.

Demand a replacement. A week in the garage for a car which is 3months old, with a problem which they cant diagnose?

Contact the customer services, ask for whomever.

State you wish to invoke the Sale of Goods Act 1979 Part II Section 14 and The Supply of Goods to Consumers Regulations 2002.

as the car is under 6months :
The consumer returns the goods in the first six months from the date of sale and requests a repair or replacement or a partial refund. In that case, the consumer does not have to prove the goods were faulty at the time of sale. It is assumed that they were. If the retailer does not agree, it is for the retailer to prove that the goods were satisfactory at the time of sale. This comes from Sale and Supply of Goods to Consumers Regulations 2002, derived from EU Directive 1999/44/EU which became Clauses 48A to 48F inclusive of the Sale of Goods act in April 2003

You are very much entitled to throw the car back as they have unsatisfactorily fixed the vehicle. Reject the current offer of a week to "look" at the car.

Get it replaced.
It costs the company far less than it would if they try to play it off you, as in court you will win, and it will cost them £xxxxxx, due to the court costs and lawyer costs.

That is all my opinion, but i hope you read the 2 acts i have mentioned above.

Tom.

Ps im in no means a law guru, i suggest contacting qualified advice before taking things furthur than you feel comfortable. But its fairly simple to get the car replaced.
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Last edited by tom555tom; 22-09-2010 at 22:00.
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Old 23-09-2010   #27
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Re: Smokin'

Quote Originally Posted by tom555tom View Post
In my honest opinion, file a list of every thing you've mentioned, detailing what, when, where how etc.

And throw the car back.

Demand a replacement. A week in the garage for a car which is 3months old, with a problem which they cant diagnose?
I quite agree. Why should you be jumping through hoops taking the car back and forth to the garage while Fiat UK do jack all & Turin try & figure out why it's behaving like a 200k old banger that's been hammered to hell & back.

Turin wanting tests to be done is promising, as faults very often seem to just re-occur for years, like with 1.2 Punto head gaskets, 1.6 Stilo gearboxes & Panda & Punto steering motors, but even so it's not up to you to live with courtesy cars when youve paid for a brand new car of your own.

It's not a minor niggle. The engine is fu*ked. Or if it isn't, it probably will be soon.

If Fiat have the car back and give you another, they can still fix it/bodge it/do whatever and sell the car to someone who has no idea about its past. It won't cost them much at all. And it gives you peace of mind. They'd be off their heads to reject your request of a replacement.
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Old 26-09-2010   #28
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Re: Smokin'

Quote Originally Posted by mjt View Post
I was going to post on here over the next day or so, but your question gave me a gentle nudge! I had a phone call from the dealer to say that Turin have asked them to get the car in for a week for them to go over some things. To be honest, I can't really recall exactly what he said they needed to look at but I am sure one of them was piston rings. I'm no guru when it comes to car mechanics so I may be wrong.

The car is still smoking and on some days there is a very (VERY) strong smell of burning oil, so bad if fact, it stinks the car out for a while after driving off. I've told the dealer so hope that they'll identify what the heck is happening and get it fixed for me as I am still concerned that there could be damage being done to the engine in the mean time.

The car is being dropped off at the dealer on Friday 1 October so it's there ready for them first thing on the Monday morning. Here's hoping.

Apparently the Dealer themselves have been getting less than stellar help out of Fiat UK when they have had dealings with them which is good to hear (not)

Anyway, engine details in my signature, but it's the 1.4 16v Multiair.
Piston rings would certainly cause the engine to burn oil.
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Old 28-09-2010   #29
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Re: Smokin'

Hi all, im a newbie but been reading posts for a few weeks as i ordered a punto evo gp 1.4 8v few weeks ago.

basically i was due to pick my car up yesterday, as i was on my way they told me that there is a fault on my car (engine not running right) and it needs a new gasket and manifold.

im not a mechanic but both of them seem like major parts, i am very worried now that im not going to know if it still broke on pick up and if i will be going back to the dealer every week

i dont supose anybody knows of a comon fault (with them two parts on this engine) or wht it could possibly be ?
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Old 28-09-2010   #30
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Re: Smokin'

Having given it some careful consideration, and after talking it through with my Dealer yesterday evening, I have formally rejected the vehicle. I am now in limbo as the Dealer wasn't sure exactly of the process now, so I await a response. It was quite reassuring to hear that they didn't know what to do as this is obviously not a regular occurrence.

I braced myself to explain to the Dealer why I was rejecting the vehicle (Sale of Goods Act etc) but I didn't need to. The Sales guy was aware of the problems I've had and his quote of 'It'd been drinking oil as if it were petrol' and 'you've been more than patient' surprised me initially.

It's a strange situation I now find myself in. I've bought the car on a Fiat finance deal, so I am assuming they car will be taken off of me and the agreement terminated. Not sure what happens about a car in the mean time or the fact that this one came with 3 years servicing which is no longer offered I believe. I'll not be letting go of the servicing agreement, that's for certain.

Wait and see....
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