Yes I know of one instance personally. I would need to get permission from the person involved before discussing the full details including name etc. The car though suffered brake failure on its way to get an MOT and suffered an accident, the claim was refused as the car was repaired by unqualified personnel, this was after the car was examined, he even had to pay for the examination. It was the owner that was working on the brakes.
I've heard of another (I have many motor trade contacts) although it was a good few years ago around 7 or 8.
The case you personally know of sounds unusual. I see no need to give names but equally and see no reason not to give technical information if you have it. Had the MOT expired?
What exactly was wrong with the brakes?
What EXACTLY was the reason given for not paying? (This would have to be an extract of the letter from the insrance company, not what the owner says).
Where there any conditions in the policy regarding maintenence? ( Ichecked mine and there is nothing).
You do not need ANY qualification or licence to repair cars in the UK, even as a business. If the repair had been done by a business then the insurance company would have paid out but would have tried to recover the cost from the business that did the repair. Maybe a variation of this happened, particuarly if for example the car was insured by one person and a friend or family member carried out the repair at no cost. The insured may have forgone the claim to protect the person who did the repair. This type of activity by insurance companies means that 4 wheel drive clubs recommend that members don't do free recovery or tow cars unless the owner signs a disclaimer. Insurers have claimed recovery caused damage to cars and gone after the person who was just being helpful.
DIY does not invalidate your insurance.
Robert G8RPI.
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