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Old 25-02-2014   #31
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Re: Windscreen Replacement!

Glad you finally got it all sorted! It was a long journey for you though!
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Old 25-02-2014   #32
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Re: Windscreen Replacement!

Quote Originally Posted by Palio View Post
Sorry to heard yours has broken too Phil.



Ok update time at last!



The car was booked in again last week, correct glass arrived, and..... Then Autoglass phoned on the morning to say the fitter was ill & no one could fit it that day!



"Discussion" with the customer service lady who was very disappointed (nee furious) but couldn't find anyone to do it.....



Re-re-re-rebooked and was finally fitted successfully Friday!



Spoke to the very helpful & extremely apologetic customer service/complaints lady today, and she has offered a refund of the 75 excess I paid.



I wasn't out to be a pain (and this was offered before I said that's what I wanted), so this seems fair to me. As I give points to how a complaint is dealt with (everyone has off weeks/months and makes mistakes), the customer service dept gets full marks. Nothing personal but I don't want to have to sort out a windscreen again soon though.

I'm pleased they actually managed to get the screen and fit it. I was concerned when I spec'do the heated screen and CBC I may regret it if the windscreen was damaged.

Mine was repaired very neatly and there are two tiny marks on the outside where what even it was hit the screen. It was the same guy that did my abarth 500 repair and he has been doing it for 26 years so has plenty experience.

As he said, any issues, they'll replace it.

Good news for us both at last.
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Old 15-03-2014   #33
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Re: Windscreen Replacement!

Hi Palio.

Just wanted to let you know that due to your efforts I think auto glass are on the ball now for the panda 4x4 heated screen with CBC option.

My chip repair had gone worse (I think frost and using the heated screen have made the small cracks more obvious). So I've been to autoglass and they are hopefully getting the screen on for me. Apparently they've two in stock at the stores with the heated and CBC option (I genuinely put this down to your replacement). I'll then book it in to swap. Hope they do a good job.

Phil
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Old 16-03-2014   #34
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Re: Windscreen Replacement!

Quote Originally Posted by philboo View Post
Hi Palio.

Just wanted to let you know that due to your efforts I think auto glass are on the ball now for the panda 4x4 heated screen with CBC option.

My chip repair had gone worse (I think frost and using the heated screen have made the small cracks more obvious). So I've been to autoglass and they are hopefully getting the screen on for me. Apparently they've two in stock at the stores with the heated and CBC option (I genuinely put this down to your replacement). I'll then book it in to swap. Hope they do a good job.

Phil
Fingers crossed for you Phil

Yes I know Fiat had to bring one over from Italy (they won't have shipped just one - then again, knowing Fiat..... ), so it would make sense for Autoglass to take a few into stock.
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Old 24-03-2014   #35
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Re: Windscreen Replacement!

Quote Originally Posted by Palio View Post
Fingers crossed for you Phil



Yes I know Fiat had to bring one over from Italy (they won't have shipped just one - then again, knowing Fiat..... ), so it would make sense for Autoglass to take a few into stock.

Hi Palio

Well the replacement screen was fitted today so I hope this lasts longer than the last without damage. I was surprised at all the pre-fitted CBC and heating wiring having never had a new screen on a car since about 1992.

Phil
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