I sold the rover 218vvc coupe via Ebay as listed with a starting fault.
Please see :
http://cgi.ebay.co.uk/ws/eBayISAPI....m=150189979084&ssPageName=STRK:MESO:IT&ih=005 for the full ebay listing.
The buyer purchased the car via the "Buy Now" option on ebay for £900. He did so without viewing, inspecting or even so much as an email about the car. He paid the full requested NON-Refundable deposit via Paypal (of £200) and then came to collect the car a few days later, as arranged.
On collection I mentioned the starting problem to the buyer and explained that the fault was intermittent. He inspected the car (which started first time) and then agreed he was happy and paid the remaining balance on the car (£700). The buyer then left POSITIVE feedback on ebay the following day.
2 days later I recieved an email from the buyer claiming the car would not start and that He wanted a full refund. He also threatended with me legal action via his solicitor. I replied explaining that the car had a starting fault and that this was listed in the ebay auction.
I then got an email from the buyer stating that he now only wanted a 1/4 of the repair costs of the car. I again replied saying that if he wanted to take this further he should see his solicitor.
The paypal dispute is the latest action from this buyer. The money he is trying to claim is legaly binded via ebay auction rules as a NON REFUNDABLE DEPOSIT to the car. By bidding, he agreed to make this deposit and therefore has no claim to it as the car was listed correctly and as described when he collected it.
I have contacted the Citizens Advice Beureau and they agree that the buyer has no claim to a refund as the onus is on the buyer, in private car sales, to inspect and ensure that the car is to the standard they require. The buyer inspected the car on collection and was happy to part with his money and drive away, therefore the car must have been acceptable.