Hi all
Just joined up as i have landed a job selling the Fiat brand and thought i had better find out the low down on what i am selling.
I like to have an honest opinion of the brand and there is no better place than an open forum.
Will be on quite a lot and hope to be able to help with tech advice and some form of deals within desiragroup for fiat forum owners.
Looking forward to meeting some of you in the near future.
Currently in company 500 1.4 sport which is fun


Jay

blacksygtr said:

Hi all
Just joined up as i have landed a job selling the Fiat brand and thought i had better find out the low down on what i am selling.
I like to have an honest opinion of the brand and there is no better place than an open forum.
Will be on quite a lot and hope to be able to help with tech advice and some form of deals within desiragroup for fiat forum owners.
Looking forward to meeting some of you in the near future.
Currently in company 500 1.4 sport which is fun


Jay

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Welcome here Jay... enjoy. The brand can sell itself, its some of the dealer issues that need work. We love our cars but "dont quite" love our dealers

We know we have budget cars but dont expect 2nd class treatment when something breaks. Some dealers are spot on, some less so... some are horrendous, as you will see by joining us and standing shoulder to shoulder (wing to wing?) with us

Hi welcome to the forum jay, hope you enjoy your stay and that it proves to be useful

Ffoxy said:

Welcome here Jay... enjoy. The brand can sell itself, its some of the dealer issues that need work. We love our cars but "dont quite" love our dealers

We know we have budget cars but dont expect 2nd class treatment when something breaks. Some dealers are spot on, some less so... some are horrendous, as you will see by joining us and standing shoulder to shoulder (wing to wing?) with us

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Part of the reason i was taken on was that i come from a customer service background and i intend to try to assist with this issue as much as possible.
I dont think Fiat can now be branded as "budget". The build quality of the new models is frankly beyond Nissan (previous experience).
Fiat have also this year introduced customer satisfaction incentives along the lines that all mainstream manufacturers do. Fierce penalties for unsatisfied customers.
As for my abilities. Anyone in the locality who has problems with desiragroup please let me know and i will endeavour to sort them as best as possible.
My intention is to bring the group kicking and screaming into the 21st century. And provide a service worthy of the brand. Tall order i know but a great long term goal.

Jay

blacksygtr said:

Part of the reason i was taken on was that i come from a customer service background and i intend to try to assist with this issue as much as possible.
I dont think Fiat can now be branded as "budget". The build quality of the new models is frankly beyond Nissan (previous experience).
Fiat have also this year introduced customer satisfaction incentives along the lines that all mainstream manufacturers do. Fierce penalties for unsatisfied customers.
As for my abilities. Anyone in the locality who has problems with desiragroup please let me know and i will endeavour to sort them as best as possible.
My intention is to bring the group kicking and screaming into the 21st century. And provide a service worthy of the brand. Tall order i know but a great long term goal.

Jay

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I am sure there are plenty like me wishing you well and happy to offer assistance in dragging FIAT kicking and screaming into the 21st century Jay, the first thing I take issue with is with "Fierce penalties for unsatisfied customers." How would they know people were disatisfied? E-mails and letters to FIAT HQ get ignored. Techs dont have time to fix issues, people complain of repeated faults which frustrates them and makes them FEEL like they bought a budget car. I do know some dealers monitor this site, but the ones that actually state they are around are very few and far between. There have been polls on here on good, bad and indifferent dealerships but that needs a pinch of salt because happy shoppers usually dont post the fact they are happy! Its a communications thing to start with, someone who will steer us, take constructive criticism on board, that is needed. T on here does his best.

Ffoxy said:

the first thing I take issue with is with "Fierce penalties for unsatisfied customers." How would they know people were disatisfied? E-mails and letters to FIAT HQ get ignored. Techs dont have time to fix issues, people complain of repeated faults which frustrates them and makes them FEEL like they bought a budget car. Its a communications thing to start with, someone who will steer us, take constructive criticism on board, that is needed. T on here does his best.

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I guess i will get to know others in my position " T " for example..
There is now a dedicated OUTGOING callcentre calling recent visitors to main dealers.
Questionaire filled in verbally or sent via mail.
Results are formulated from that and feedback given to store in a satisfaction index. Eventually this is to be incoming calls too.
Fiat are investing in this side of the business but its a slow task and a pure cost to the business at this stage.
Its down to the likes of myself to try to at least explain the situation and help build a better relationship across the Fiat group
As with all dealerships now there are targets for every dept and while customers may not feel it, The techs do all they can, as well as they can. However as with any business investment is needed for training and development. It will come and the 500 is i beleive the start of some major changes for the brand. Talking the talk now but i hope to be able to help walk the walk too

Jay

hello from moi