I recently sent this to Customer Service. Any comments???
Dear Sirs. I have bought new Fiat cars since the 1980s, mainly for quality and design. My last 2 vehicles have both have dualogic gearboxes. I had no problem with the first one but my second one a Fiat Grande Punto, reg EJ56 JCX has left me with cause for concern. The car was bought new in 2006. In February 2010 there was a problem with the gearbox which was later diagnosed as a control problem requiring part number 0055222254. The car had done 18834 miles. I complained to Fiat because although just out of warranty I could not believe that Fiat couldn't produce a gearbox and control that didn't last longer than nearly 19000 miles. Fiat conceded the point and covered half of the control box cost. Case Reference 31517167. Imagine my further concern that the same thing has happened again 36000 miles later. My car is being towed to a Fiat dealer/repairer on the 13th February for further diagnostics but the control box is again suspected. I cannot see why Fiat cannot produce a gearbox/control that doesn't last for more than 36000 miles. It just doesn't make sense. I certainly wouldn't expect to have 3rd gearbox/control over a short mileage period. My vehicle is averaging about 5500 miles per year which is hardly excessive and is serviced annually. If this is the same problem I would hope that Fiat will again concede that any customer should not have to deal with this cost alone. I await to hear your comments.
Dear Sirs. I have bought new Fiat cars since the 1980s, mainly for quality and design. My last 2 vehicles have both have dualogic gearboxes. I had no problem with the first one but my second one a Fiat Grande Punto, reg EJ56 JCX has left me with cause for concern. The car was bought new in 2006. In February 2010 there was a problem with the gearbox which was later diagnosed as a control problem requiring part number 0055222254. The car had done 18834 miles. I complained to Fiat because although just out of warranty I could not believe that Fiat couldn't produce a gearbox and control that didn't last longer than nearly 19000 miles. Fiat conceded the point and covered half of the control box cost. Case Reference 31517167. Imagine my further concern that the same thing has happened again 36000 miles later. My car is being towed to a Fiat dealer/repairer on the 13th February for further diagnostics but the control box is again suspected. I cannot see why Fiat cannot produce a gearbox/control that doesn't last for more than 36000 miles. It just doesn't make sense. I certainly wouldn't expect to have 3rd gearbox/control over a short mileage period. My vehicle is averaging about 5500 miles per year which is hardly excessive and is serviced annually. If this is the same problem I would hope that Fiat will again concede that any customer should not have to deal with this cost alone. I await to hear your comments.
but I have had a small leak somewhere from the selectonic unit for about 2 years. I have replaced the oil in the selespeed and the gearbox about 2 years ago. 
