OK then how the hell did Olympian get a franchise? They have been clueless about cars since 1989 and their Fiat franchise is a joke. The branch in Poole is a converted workshop, just fits in 4 cars and some desks, the used cars and demos park on the grass edging. In New Milton they occupy Renaults old used car lot and youd never know they even had a Fiat there as its all Renaults out the front! There servicing and customer care is the worst! They recently took over a well established dealer in Salisbury, in their words to get some Fiat experiance in... most staff left after the buy out!!!

I take it your experience with Olympian wasn't a good one
Perhaps someone from that garage can answer your questions but aslong as they meet a certain criteria(time is allowed for this,setting up/tools/training etc)and maintain it then aslong as Fiat are happy so be it.
I honestly find these days that garages seem to be swopping franchise way too often & not allowing a proper customer base/support/technician training to develope before they move to another make.Another trend is to have multiple franchise in one building,possibly to save money but does the customer get the proper care/attention than if it was a single franchise garage??

dave said:

my fiat dealer takes your number and calls back

Click to expand...

mine takes the number and promises to phone back in 2mins i would still be waiting - and funnily enough i phone back the were just about to
the will keep the car all day even if the have done nothing because the need it for 2 but wont tell you to come pick it up just keep it till you phone
service is sh*te
sales ppl on the other hand ifi take it in they will look at the problem and see if the have seen it before
good to buy a car off but once you have it your knackered
all salesman will be helpful because the want your money thats all but parts and serveces get paid anyways
IMHO

I worked as an Alfa Romeo & FIAT service advisor until september last year when I had to give it up to go to uni.