Register Login
Save up to 15% with Adrian Flux insurance!
Reply
 
Thread Tools
Old 02-08-2003   #16
Join Date: Jun 2002
Location: Nottingham
Posts: 164
Thanks: 5
Trader Rating: 0
United Kingdom 
I have to agree with most of the replies. Its not the parts dept of the local FIAT agents but the system they have to work to, example I had a fault on a roof bar fixing and they had to return the whole roof bar for replacement. Also my Ulysse roof controlling cables, the part that opens and closes the roof, are worn so the roof does not open! but you can't buy the parts only the complete roof assembly at 1880 plus VAT less fitting!!!!

I have to replace the NSF bottom ball joint, a complete wishbone assembly, but FIAT don't stock the bolts!!!

Its a good vehicle when its working but this is my last FIAT.

With a parts system like theirs no wonder they are in trouble!

Gordon
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

gball is offline Reply With Quote Quote 
Old 15-08-2003   #17
Join Date: Mar 2003
Location: London, United Kingdom.
Posts: 2
Thanks: 0
Trader Rating: 0
It's interesting to see the recent posts on FIAT dealerships. As a FIAT owner for many years, I have seen the gradual decay of a reasonable network into a very poor dealer backup. It seems to me that the main reason for being a FIAT dealership these days is to extract the maximum money for the minimum service as possible. (Technical term: rip-off).
The whole business of buying a FIAT these days is one of frustration, ineptitude and general ignorance. Many salesmen do not know their products, they are not aware of FIAT.com special offers. The warranty offered with cars is virtually worthless as most complaints are argued away as non-warranty issues. ('my car has difficulty getting into first gear' dealer:'they all do that'; ' my tappets are noisy all the time, should they sound like that after 4500 miles? dealer:'they all do that') Perhaps 'they all do that' should be printed in bold letters on the first page of the handbook.

Even the stores show an outstanding ability to surprise with unexpected delights. Like extras ordered for a Seicento which were delivered for an Alfa-Romeo. The kid behind the counter was surprised when I said I didn't want them but still expected to charge me for supply and delivery!

FIAT get your act together or it will be too late.

Carry on like this and my next FIAT will be a Nissan. Why, good service, high quality build, no argument warranty and reasonable service costs.

Topolino
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

Topolino is offline Reply With Quote Quote 
Old 20-08-2003   #18
Join Date: Jul 2003
Location: Glasgow, United Kingdom.
Posts: 6
Thanks: 0
Trader Rating: 0
<blockquote id="quote">[size=1] face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">Originally posted by Topolino
It's interesting to see the recent posts on FIAT dealerships. As a FIAT owner for many years, I have seen the gradual decay of a reasonable network into a very poor dealer backup. It seems to me that the main reason for being a FIAT dealership these days is to extract the maximum money for the minimum service as possible. (Technical term: rip-off).
The whole business of buying a FIAT these days is one of frustration, ineptitude and general ignorance. Many salesmen do not know their products, they are not aware of FIAT.com special offers. The warranty offered with cars is virtually worthless as most complaints are argued away as non-warranty issues. ('my car has difficulty getting into first gear' dealer:'they all do that'; ' my tappets are noisy all the time, should they sound like that after 4500 miles? dealer:'they all do that') Perhaps 'they all do that' should be printed in bold letters on the first page of the handbook.

Even the stores show an outstanding ability to surprise with unexpected delights. Like extras ordered for a Seicento which were delivered for an Alfa-Romeo. The kid behind the counter was surprised when I said I didn't want them but still expected to charge me for supply and delivery!

FIAT get your act together or it will be too late.

Carry on like this and my next FIAT will be a Nissan. Why, good service, high quality build, no argument warranty and reasonable service costs.

Topolino
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

I assume U have a seicento? I had the same first gear problem in my 2001 sporting (I no longer own btw) I was convinced it was the clutch and eventually got the dealer to change it on warranty - and needless to say, I no longer had a 1st or 2nd gear problem. As for the general feeling on dealships I agree 100% on a lack of fiat knowlege and operational regulations within dealships.
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

sneaky_alien is offline Reply With Quote Quote 
Old 20-08-2003   #19
Join Date: Aug 2003
Location: London, United Kingdom.
Posts: 44
Thanks: 0
Trader Rating: 0
i must say my delership, Glyn Hopkins in chadwell heath are quite good, although i am still waiting for a model punto i ordered 2 years ago!!!, 1 thing i was disapointed with was the day i picked my car up i couldn't see the back of the car, as it was parked close to another car, when i rolled it forward there was a big scratch on the bumper, but i brought it to there attention and rather have the garage re-spray the bumper (as i was gonna do my own thing with it) i ordered a load of abarth bits, which thet gave me as a goodwill gesture, which i wa happy with except the abarth mats (they were for a mk1) but i got a good deal, my girlfriend who also bought a new punto from them at the same time had ao many faults with her car, she had the gearbox rebuilt twice, a new gearbox, new rear suspension cups, new rear suspension, new drivers seat, new back window and 2 new wiper motors, she only owned it for 8 months and the faults all occured before a 1000 miles, she took it back and got a sporting instead last year with a discount becuase of the faluts with her first car, but they are quite good, they could be more polite, they seem they dont stop calling you until you sign the paperwork, then after that they dont want to know, my car was delivered 1 day late and my girlfriends car was delivered 3 weeks late. apart from that little hiccup they are quite good.

The devil made me do it officer
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

Robin is offline Reply With Quote Quote 
Old 30-08-2003   #20
Join Date: Aug 2003
Location: Edinburgh, United Kingdom.
Posts: 7
Thanks: 0
Trader Rating: 0
Hi all, im just new to this but the site is great. I think it is deffinatly the companies they use rather than fiat themselves. In scotland i have to use arnold clark and as Donz said the are unbelievable. Try using a better dealership, one that has a good rep and it might start to build theirs up a bit.

Oh by the way, im looking for a bit of help re my busted head gasket and ive posted a request for help. Please have a look as i dont have a clue. Im blonde for gods sake

Michela
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

Michela is offline Reply With Quote Quote 
Old 02-09-2003   #21
Join Date: Jul 2003
Location: Manchester, United Kingdom.
Posts: 51
Thanks: 0
Trader Rating: 0
Hi
I have to say that Priory Fiat in Manchester have been quite helpful considering the amount of times we have been in there, but they do not have a clue about the car.

Its all down to training. I believe the staff r not being trained correctly

My husband went in and was actually telling the staff what they needed to know. There reply was "howcome u know so much about this car"??. My husband replied " because i've done my homework", and nobody can help me, so I have to find these things out for myself.

Dealers r definately letting this car down big time.
Also r car was in for its 12mth service, a week later, we had to take it back as the oil cover underneath was flapping. They had failed to tighten it properly, emmmm 165!!!!

Bev
metalic scilla red stilo abarth

__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

matrix is offline Reply With Quote Quote 
Old 02-09-2003   #22
HP
I was only doing 80...
 
HP's Avatar
Join Date: Mar 2002
Location: North East
Posts: 9,864
Thanks: 116
Trader Rating: 0
HP has donated!
United Kingdom 
The handling of the fuel tank recall for cinquecentos was an embarrasment too. Allegedly, owners were supposed to be contacted to arrange the work, in reality most owners weren't. Many people are now finding that no effort was made to track down owners, only those whose cars were regularly serviced at Fiat dealers seem to have been guaranteed the work. Allegedly, this recall is now closed. Tell me - How on earth can you close a safety recall?

I rang them to ask if mine needed it, was first told 'if it does, we'll contact you' Surprise surprise, no phone call.

Second, I was told 'sorry, we can't check your car on the database because that computer isn't switched on at the moment' -?!?! still no returned call.

Third time, I actually spoke to someone who checked up and found out mine hadn't been done. Was told fuel tanks were on 6 weeks back order and anyway 'they hadn't seen a rusty one yet' - were they trying to get me to say 'ah well, it doesn't matter then'?

Fourth call, many weeks later, they finally arranged to book the car in for replacing the tank. Did the work, but failed to ring to say it was complete, also left the car a sight dirtier than when it went in - blobs of black grease on the inside of the driver's side window, gearknob and steering wheel.

Fiat's cars are good, entertaining machines with spirit, if a little fragile - a world apart from sterile Micras etc. though. - but the dealer support seems to be insufficient.

Pete.
Cinq sporting 1242cc
Cinqs&Seis Yahoo group
Clubcento
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

HP is offline Reply With Quote Quote 
Old 02-09-2003   #23
Join Date: Aug 2003
Location: United Kingdom.
Posts: 4
Thanks: 0
Trader Rating: 0
www.caledonia-motors.co.uk/Preston are totally useless! my daughter made an appointment to purchase a new punto (yes her heart was set on one!). she travelled miles to the dealership only to be told that he was to busy to deal with her because someone else was buying a more expensive fiat!! they didnt even offer her a cup of tea!! every time u ring for info u just get ?????! [:(!]

http://www.yamahaforums.co.uk/
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

jkat is offline Reply With Quote Quote 
Old 14-09-2003   #24
Join Date: May 2003
Location: United Kingdom.
Posts: 122
Thanks: 2
Trader Rating: 0
United Kingdom 
THe secret to Fiat ownership

1.) Never buy one brand new. Its just stupid.
2.) Always buy just outside of warranty.
3.) Never take it back to Fiat -EVER
4.) Find a good independant garage
5.) EXPECT it to go wrong, then it invariablly will not ;)

Then enjoy.

Mook
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

mookistar is offline Reply With Quote Quote 
Old 14-09-2003   #25
Join Date: Mar 2002
Location: ..anywhere upto 8600rpm!
Posts: 1,330
Thanks: 0
Trader Rating: 0
Ah yes but that whats gives Italian cars there character :)

It were proper Bo i tell thee!!
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

CentoEvo is offline Reply With Quote Quote 
Old 19-09-2003   #26
Join Date: Sep 2003
Location: harefield, United Kingdom.
Posts: 5
Thanks: 0
Trader Rating: 0
I would agree with the majority of the postings - the dealer we use (Thames Slough)(my wife has a Punto Sporting, I have a Stilo MW Dynamic) is fine up to and including the sale, but after sales service is poor to say the least. The day after I picked the Stilo up, the roof rail trim fell off. 2 months later it was finally replaced. It fell off again ( I found it this time) due to the fact that the broken clip which caused the first one to come off hadn't been replaced. This time, they had to replace the entire roof rail - just for one clip. The boot lock fault which I reported the day after delivery has just been sorted - 6 months later, and having asked the garage to phone me when it was ready, they didn't bother so I ended up racing there to catch them before closing time. To their credit, service reception waited for me. It's not all bad - the Stilo was broken into a few weeks back, entry gained via the opening tailgate window. Autoglass had to get the part from this dealer, which wasn't in stock. The parts and service managers got involved and managed to get the glass to Autoglass 2 days before we went on holiday in the car, and also managed to get a new key sorted out at the same time. Sadly it seems that the customer service only gets good when the you involve or complain to the management - not the way to go, Fiat dealers! Love the car, but dread having to take it to the dealer.

Stilo 1.9JTD Multiwagon 2003
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

ianw is offline Reply With Quote Quote 
Old 09-10-2003   #27
Join Date: Oct 2003
Location: Fife, United Kingdom.
Posts: 36
Thanks: 0
Trader Rating: 0
my local is an arnold clark in dunfermline and to be fair they are good, dont know about service cost cos i do all that myself but i couldnt get into gear, the mechanic gave me his advise that it was a release bearing and that id be cheaper in the long run to buy a complete clutch and not to get them to fit it, speakin to the part dept, he offered me a reconditioned clutch for a bargain of 60 with a years warrenty as long as i returned my old knackered clutch to him(it would hav gone in the bin). at the end of the day its all down to the individual who u speak to, obviously its easier to get a job for fiat than mcd's in sum dealerships! ah well, thumbs up dunfermline fiat (arnold clark)

andy

It dont matter if u win by an inch or a mile ... winnings winning!
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

Smashed Andy is offline Reply With Quote Quote 
Old 14-10-2003   #28
Join Date: Oct 2003
Posts: 105
Thanks: 0
Trader Rating: 0
Finland 
<blockquote id="quote">[size=1] face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">Originally posted by Donz
i agree with matt(centoevo), it isn't fiat itself that lets the brand down it is the dealerships. and in scotland we only have the choice of arnold clark dealerships for fiat, who are especially bad.

<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
(better late then never)
Seems to be a universal thing...same here in Finland :(
Customer service isn't something they can take credit for..
whenever I used to rang the dealership asking for all kinds of info conserning tuning my Punto it always practically turned into a fight coz they just would tell eventhough they obviously had the information [}:)]

________________________

Italiana
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

Brava GT is offline Reply With Quote Quote 
Old 28-10-2003   #29
Chastity
 
dawn_of_time's Avatar
Join Date: Oct 2003
Location: wigan, United Kingdom.
Posts: 1,523
Thanks: 0
Trader Rating: 0
dawn_of_time has donated!
United Kingdom 
Ive only had to approach my dealership once, to have my brake pipes checked; product recall on P reg's. When i took it along i knew it needed a new petrol filter cos it was leaking, when i went to collect it 4 hours later they told me they had noticed a couple of problems, they told me the list of which the petrol leak was not one of them. When i told them of it they looked quite sheepish cos i had noticed nd they hadn't. 4 weeks later and im still waiting for the brake pipes as well.
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

dawn_of_time is offline Reply With Quote Quote 
Old 29-10-2003   #30
Join Date: Sep 2003
Location: Newcastle, United Kingdom
Posts: 127
Thanks: 0
Trader Rating: 0
Greece 
As I mentioned in another post. I was quoted two different prices for a rear hub assembly for a Fiat cinquecento at my local dealer, Benfield Fiat in Newcastle. 61+VAT and 65+VAT a week later. And much higher than the 18.54+VAT which I had to pay from an independant fiat specialist.

Was the wife's but its mine now!!
Lowered 40mm: Its a go-kart!!!
__________________
FIAT Forum Useful Links:
Donate to FF | Buy FF Merchandise | Classifieds | FF Insurance | How-to Guides

my cinq now is offline Reply With Quote Quote 
Reply
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump
Similar Threads
Thread Thread Starter Forum Replies Last Post
Post Your FIAT Complaints Here! twincamms Lets Talk FIAT 92 31-03-2016 07:47
The person b4 me 3 polecat Leisure Lounge 6030 01-04-2015 00:33
Discounted Tuning @ Fiat Forum Day alfanige Lets Talk FIAT 45 17-01-2006 15:03
MODELS FIAT SHOULD MAKE! jetweed Lets Talk FIAT 61 30-08-2004 22:38
(G) Fiat Bravo (moved thread) sonia cachia Bravo / Brava 7 20-10-2003 05:30