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Old 31-08-2009   #1
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Dealer says faxed cover note not acceptable for uplift of new car

I am due to collect my new fiat 500 tomorrow.
Informed insurers on Friday and they allegedly sent out the certificate first class then. It has still not arrived.(today is Monday)

Insurers (Elephant) also faxed a cover note to dealer but dealer says it is unacceptable on account of it having FAXED COPY written on it.

Elephant say they do not fax them out in any other format.

Is the dealer talking tripe?

As it stands I can only collect the car tomorrow if and when the insurance certificate arrives in the post.

Can anyone advise?https://www.fiatforum.com/images/smilies/confused.gif
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Old 31-08-2009   #2
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Re: Dealer says faxed cover note not acceptable for uplift of new car

tomorrow is tuesday, and not a bank holiday unlike today
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Old 31-08-2009   #3
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Re: Dealer says faxed cover note not acceptable for uplift of new car

I'm in Scotland where it's not a bank holiday
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Old 31-08-2009   #4
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Re: Dealer says faxed cover note not acceptable for uplift of new car

ok so scotish royal mail workers must work all english ones must have the day off
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Old 31-08-2009   #5
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Re: Dealer says faxed cover note not acceptable for uplift of new car

Yes, post came as normal today - just no insurance certificate!
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Old 31-08-2009   #6
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Re: Dealer says faxed cover note not acceptable for uplift of new car

Well your insurance company is most probably based in england, so when they posted it , it would be dealt with english royal mail, which arent working today, so guess it would arrive tomorrow morning
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Old 01-09-2009   #7
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Re: Dealer says faxed cover note not acceptable for uplift of new car

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Old 01-09-2009   #8
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Re: Dealer says faxed cover note not acceptable for uplift of new car

Hmmm, maybe Scottish post is better than we get down here in London. I reckon that if it is in the post then anytime before Christmas would be a miracle!
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Old 01-09-2009   #9
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Re: Dealer says faxed cover note not acceptable for uplift of new car

Wouldn't it be the post office not accepting it? The dealers can't issue their own tax disks as far as I know!
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Old 01-09-2009   #10
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Re: Dealer says faxed cover note not acceptable for uplift of new car

Quote Originally Posted by Hellcat View Post
Wouldn't it be the post office not accepting it? The dealers can't issue their own tax disks as far as I know!
Some can for brand new cars.
Faxed copys are not acceptable anywhere. Just some choose not to notice the law in this respect.
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Old 01-09-2009   #11
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Re: Dealer says faxed cover note not acceptable for uplift of new car

Hang On! Humptybob says he is with Elephant. Aren't they all on-line so he could go back to their website and print out the certificate so it won't have "faxed copy" stamped all over it?
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