Hi Lauren
I recently saw your post on the FIAT Forums so I thought I'd drop you a
quick line. I complained to FIAT Uk about having gone through two sets of tyres on my Stilo in 11000 miles. My complaint was made in May/June, I wrote a letter to you and emailed your department twice, I have to date received no response. I recently purchased a third set of tyres from one of your dealerships and I have paid £30 to have my tracking aligned by an independent specialist. Not bad for a car that has only covered 12800 miles, eh? I also asked if there were any outstanding recalls on my car but I didn't receive an answer to that question either. I'm pleased to see that you people at FIAT are actually reading the FIAT Forums and realising that many of us have had problems with FIAT. I have to say that most of my problems have come from the dealership or lack of communication from FIAT Uk. It's no good selling a product and then offering no or very poor customer support and aftersales, is it? Luckily, my Stilo has been very good to date, I've only had a few teething or niggly problems (other than tyre wear and poor fuel consumption) but my aftersales experience could have been a million times better. Would I buy another FIAT? Well, if I answered on the car alone, yes, but I wouldn't buy into FIAT again because of the lack of support once you've made your purchase, you take the money then devolve yourself of any responsibility! Would you or someone in your department show me the courtesy of responding to this email?
Savi (AKA Twincamms FIAT Forum Stilo Moderator)
FIAT Stilo YC03 NAU
Dear Savi
Thank you for your enquire on our website.
Unfortunately at the Fiat Information Centre we can not comment on such matters and therefore would like to inform you that we have forwarded your emails to the correct department.
If you require further information please do not hesitate to contact the Customer Service Helpline on: 0800 717000 and push option number 2. On this number, you may also call to log your complaint for the Customer Relations Office. Office hours are Monday- Friday, 8am-9pm and weekends, 10am - 4pm. Any one of our Customer Service Representatives will be happy to assist with your enquiries.
Best Regards
Fiat Information Centre
I recently saw your post on the FIAT Forums so I thought I'd drop you a
quick line. I complained to FIAT Uk about having gone through two sets of tyres on my Stilo in 11000 miles. My complaint was made in May/June, I wrote a letter to you and emailed your department twice, I have to date received no response. I recently purchased a third set of tyres from one of your dealerships and I have paid £30 to have my tracking aligned by an independent specialist. Not bad for a car that has only covered 12800 miles, eh? I also asked if there were any outstanding recalls on my car but I didn't receive an answer to that question either. I'm pleased to see that you people at FIAT are actually reading the FIAT Forums and realising that many of us have had problems with FIAT. I have to say that most of my problems have come from the dealership or lack of communication from FIAT Uk. It's no good selling a product and then offering no or very poor customer support and aftersales, is it? Luckily, my Stilo has been very good to date, I've only had a few teething or niggly problems (other than tyre wear and poor fuel consumption) but my aftersales experience could have been a million times better. Would I buy another FIAT? Well, if I answered on the car alone, yes, but I wouldn't buy into FIAT again because of the lack of support once you've made your purchase, you take the money then devolve yourself of any responsibility! Would you or someone in your department show me the courtesy of responding to this email?
Savi (AKA Twincamms FIAT Forum Stilo Moderator)
FIAT Stilo YC03 NAU
Dear Savi
Thank you for your enquire on our website.
Unfortunately at the Fiat Information Centre we can not comment on such matters and therefore would like to inform you that we have forwarded your emails to the correct department.
If you require further information please do not hesitate to contact the Customer Service Helpline on: 0800 717000 and push option number 2. On this number, you may also call to log your complaint for the Customer Relations Office. Office hours are Monday- Friday, 8am-9pm and weekends, 10am - 4pm. Any one of our Customer Service Representatives will be happy to assist with your enquiries.
Best Regards
Fiat Information Centre