Anti halfords sticky

[smokeyjoe03]

I HATE HALFORDS!!!!!!!!

These are not just my words, i guess everyone has used them atleast once.

So here is my suggestion, in the car care forum put a sticky where people can rant about how much halfords suck. This means they won't have to clutter up other threads with their negative but necessary comments on THAT shop.

Please consider

Thanks

 

[dave]

why in the car care section? them sort of products you just walk in and pick them up off the shelf, cant see there being a problem there

 

[beau]

i hate them cos i got paint mixed, they gave it to me with all paint on the bottom of the can, and i was holding it against my nice new £50 t-shirt, and yes im sure you can see what happened... wrecked :bang:

 

[dave]

i hate them cos i got paint mixed, they gave it to me with all paint on the bottom of the can, and i was holding it against my nice new £50 t-shirt, and yes im sure you can see what happened... wrecked :bang:

but that would be a bodyshop thread

 

[bassy-alex]

I know they can be pretty expensive, and that most of their employees have the personality of ex-cons, but, I bought one of their pre-mixed spray cans the other day, and it is a surprisingly good match!

 

[wimmy]

I think the main gripes with McHelfrauds is the extortinate prices they charge and the untrained monkeys they have walking around.

Granted there a few of their employees who know their stuff but that is expected. Its the monkeys who gime themselves a bad name. A friend and myself used to amuse ourselves at lunchtime by asking the monkeys questions to get their response. A favourite was asking for some fallopian tube. Yip - the went looking.

I remeber Nige telling me about trying to purchase some plugs for his V8 Jag. They called him back stating that they had a full set. When he got down there they presented him with the full set of 4 pmsl

 

[custard]

of course very little motor factors are open on a sunday morning when that (insert part) breaks that halfords may stock

 

[jug]

i dont want a sticky thread especially for halfrauds related moaning, i like to spread the word all over the forum to make sure the slow ones at the back hear about it too.

 

[smokeyjoe03]

LOL Maybe I should have made this post a poll??

And you can't say Hellfrauds is a body shop, The only things I would ever trust to work from there are no smoking signs and furry dice, hence Car Care.

 

[dave]

And you can't say Hellfrauds is a body shop, The only things I would ever trust to work from there are no smoking signs and furry dice, hence Car Care.

no one said they was a body shop, furry dice and no smoking signs is not car care,

 

[Ozzie1989]

I do agree that I've been to some appauling stores, but the store I work for Newport Road in Cardiff, Wales... is one of the best stores in the UK. They will only employ people who can pass a general knowledge test on cars etc. and we go through a lot of training before being allowed to serve customers. Designated people are allowed to make number plates, mix pains, fit bulbs, batteries, head units etc. and you can only do them after you have shown your competence in front of the manager in being able to do that particular thing.

Now I know you probably just think I'm saying that but, do give the good stores come credit. I spent a few days over the past few weeks going round the "worse" stores trying to inject some good customer service into them and I cannot get over how the stores are run and who is employed. But that was my job, to try to get them up to scratch! And what people do they pick to do that job all over the UK... people from my store and a selection of other GOOD halfords stores

 

[dave]

I do agree that I've been to some appauling stores, but the store I work for Newport Road in Cardiff, Wales... is one of the best stores in the UK. They will only employ people who can pass a general knowledge test on cars etc. and we go through a lot of training before being allowed to serve customers. Designated people are allowed to make number plates, mix pains, fit bulbs, batteries, head units etc. and you can only do them after you have shown your competence in front of the manager in being able to do that particular thing.

Now I know you probably just think I'm saying that but, do give the good stores come credit. I spent a few days over the past few weeks going round the "worse" stores trying to inject some good customer service into them and I cannot get over how the stores are run and who is employed. But that was my job, to try to get them up to scratch! And what people do they pick to do that job all over the UK... people from my store and a selection of other GOOD halfords stores

so if we come into your store how long would it take you to find the fallopian tube?

 

[Biz]

I work at Halfords in Purley way, Croydon. (Well since Wed 27th)

Some things i want to share with any potential customers (This is coming from a previous customer and now employee so ive experienced "Both sides od the fence" so to speak)

The right info can go a long way (Vehicle make, model type, Reg number/letter, Paint CODE, etc, etc).............so get it.

The best one today was................"Toyota Corsa".......i did question myself if the woman had any ****ing brains at all?

Like i had the other day (****ing ROVER 75 main beam bulb...............
"What year is the car sir?.........
the reply i got was........."erm....RED" WTF??

Trust me, not every Halfords employee is a dumbass
Just look my gallery

 

[Ozzie1989]

so if we come into your store how long would it take you to find the fallopian tube?

I would tell you to visit the Hospital down the road or ask that if you had lost yours I should call an Ambulance straight away

Biz I totally agree with you! We get many customers that know very little about cars, especially when it comes to the mechanics. One lady asked if there was anywhere she could go to eat when I was called down to fit her wiper blades, I informed her and she handed me the keys and said "So I assume you'll be an hour or so doing that then" and I looked puzzled and said "no only 5 minutes at the most" - to cut a long story short she thought you had to go under the bonnet and unbolt lots of things and change the whole mechanism.

By far the best one was when there was a fitting booked in for a stereo as "radio not working properly" so when it came in the guy said "well I'm very dissappointed but I can be listening to a CD and every now and then it just goes onto the radio for no reason..." so I asked if it was usually a traffic announcement... "Yes funnily enough it usually is - now I'd like my money back you cannot sell me a piece of ****..." he went on and proceeded to swear at me and say that we sold him rubbish etc. so after I asked him to stop swearing at me or he could have his keys back and go elsewhere that all he needed to do was turn the traffic button off on the stereo... he was very embarrased and apologised prefusely afterwards

 

[Biz]

I would tell you to visit the Hospital down the road or ask that if you had lost yours I should call an Ambulance straight away

Biz I totally agree with you! We get many customers that know very little about cars, especially when it comes to the mechanics. One lady asked if there was anywhere she could go to eat when I was called down to fit her wiper blades, I informed her and she handed me the keys and said "So I assume you'll be an hour or so doing that then" and I looked puzzled and said "no only 5 minutes at the most" - to cut a long story short she thought you had to go under the bonnet and unbolt lots of things and change the whole mechanism.

By far the best one was when there was a fitting booked in for a stereo as "radio not working properly" so when it came in the guy said "well I'm very dissappointed but I can be listening to a CD and every now and then it just goes onto the radio for no reason..." so I asked if it was usually a traffic announcement... "Yes funnily enough it usually is - now I'd like my money back you cannot sell me a piece of ****..." he went on and proceeded to swear at me and say that we sold him rubbish etc. so after I asked him to stop swearing at me or he could have his keys back and go elsewhere that all he needed to do was turn the traffic button off on the stereo... he was very embarrased and apologised prefusely afterwards

lmao!

One woman yesterday needed a new bulb for her 1998 Volvo right................I looked at the old bulb she (well i think) removed and one of the 3 prongs had BURNT OFF the buld base!!
And the connector block was burnt she said

We'll............it dont take a rocket scientist to see that there has been some serious ****ing high resistance built up there!!

I said to her to get it to volvo ASAP..............Her reply..........."I havent got time"..................well die then in a fire.

Some people do expect more than what halfords as a whole like to promote!

Another good one was a Clutch.............like **** can we do a clutch here.........I could as in me personally..........but i know i cant affliate with halfords for personel benefit

 

[smokeyjoe03]

I would tell you to visit the Hospital down the road or ask that if you had lost yours I should call an Ambulance straight away

Biz I totally agree with you! We get many customers that know very little about cars, especially when it comes to the mechanics. One lady asked if there was anywhere she could go to eat when I was called down to fit her wiper blades, I informed her and she handed me the keys and said "So I assume you'll be an hour or so doing that then" and I looked puzzled and said "no only 5 minutes at the most" - to cut a long story short she thought you had to go under the bonnet and unbolt lots of things and change the whole mechanism.

By far the best one was when there was a fitting booked in for a stereo as "radio not working properly" so when it came in the guy said "well I'm very dissappointed but I can be listening to a CD and every now and then it just goes onto the radio for no reason..." so I asked if it was usually a traffic announcement... "Yes funnily enough it usually is - now I'd like my money back you cannot sell me a piece of ****..." he went on and proceeded to swear at me and say that we sold him rubbish etc. so after I asked him to stop swearing at me or he could have his keys back and go elsewhere that all he needed to do was turn the traffic button off on the stereo... he was very embarrased and apologised prefusely afterwards

Unfortunatley not every knows about these things, if the woman with the wiper issue knew how it was done, she wouldn't be there in the 1st place. If however she thought "you had to go under the bonnet and unbolt lots of things and change the whole mechanism" then she would come to you.

And no offence or nothing but if your laughing at someone because they misunderstood something then it goes to show halfords employees aren't as good as they think they are.

I'm a computing student and if I asked you to write down the number 4 in binary using an addition sum and the two's compliment rule you could never do it. It would take you days to research it and i could do it in 5 seconds flat. This does not mean however that you are dumb and i wouldn't poke fun at you.

Dude that is not cool

 

[Ozzie1989]

I'd like to point out that I was not making fun of the people mentioned in my previous post. I was merely carrying on the post from Biz explaining that sometimes it's the customer rather than the member of staff. I for example as you said have no clue about maths or science, and would not make fun of someone who couldn't play the drums or fit a battery... in fact I try to get the customer involved in any fitting so that they can understand how it works and maybe next time they can have a go themselfs.

I hope that no offense was taken.

 

[smokeyjoe03]

Well we will have to agree to disagree becasue my car got scratched not long back, so I went to halfords (in my car) and asked for a filler pen. This is the convo.
Me: I'm looking for a green filler pen to help with the scratches in my car.
Employee: What make and model.
Me: Fiat punto, its a mk1.
Employee: Ah, your looking for Lichen green. (he then showed it me (yuck!))
Me: No my car is dark green, its called Verde Champion.
Employee: What year is it?
Me: its a '97
Employee: They never painted any that colour.
At this point I took him outside and popped my boot, colour name and code were printed there on a chrome sticker (I win asshole(or so i thought))
Employee: Your car has been resprayed with a custom colour and a new sticker has been put in.
At this point I got in my car and drove away half crying at his stupidy and half feeling sorry for him.

He did mention something about mixing some paint at an extra charge but I chose to totally ignore this as "EXTRA CHARGE" is not something students like.

 

[dave]

Well we will have to agree to disagree becasue my car got scratched not long back, so I went to halfords (in my car) and asked for a filler pen. This is the convo.
Me: I'm looking for a green filler pen to help with the scratches in my car.
Employee: What make and model.
Me: Fiat punto, its a mk1.
Employee: Ah, your looking for Lichen green. (he then showed it me (yuck!))
Me: No my car is dark green, its called Verde Champion.
Employee: What year is it?
Me: its a '97
Employee: They never painted any that colour.
At this point I took him outside and popped my boot, colour name and code were printed there on a chrome sticker (I win asshole(or so i thought))
Employee: Your car has been resprayed with a custom colour and a new sticker has been put in.
At this point I got in my car and drove away half crying at his stupidy and half feeling sorry for him.

He did mention something about mixing some paint at an extra charge but I chose to totally ignore this as "EXTRA CHARGE" is not something students like.

why didnt you just take the paint code in to start with?

 

[Ozzie1989]

To be honest mate we can only go by what information we have in store. You cannot expect every employee to know exactly every colour ever made on a car. If our books or computers don't match up then that's a problem for Halfords to sort out - not the staff (don't shoot the messenger so to speak).

For example I know that on the computer an Audio Wiring Harness Adaptor for a Fiesta 96 model is wrong... but then I know what one is needed for that car off the top of my head. A new employee comes in, looks it up for a customer and come fitting day it's wrong. You can't blame the employee for that, so we inform the correct people to get it sorted and there we go job done.

If you had been a bit more patient then the member of staff could have looked up the colour code on the paints computer (which we request anyway at our store because so many people get the colour of their car wrong and then blame us for giving them the wrong colour) and checked the name. If we didn't have it on the shelf in that name then we could have mixed you up a touch up paint tube for £7.99 or a spray can for £9.99. Lets face it, if it had been the original colour it would have been on a Metal Plate not a silver sticky one and would have been in our books anyway.