I ordered some stuff from a company about 4 weeks ago now and I have not received it although the money was taken out of the bank as soon as the order went through.
It's only a small amount but that's not the point.

I have sent the 6 emails and phoned them 4 times and not heard back as the customer services were too busy to answer calls and they have not had the respect to call me back after leaving messages.

What's the next step in this situation guys ?

EDIT : this is the company http://www.premierdirect.co.uk/start.htm

Send them an e-mail and copy it onto somewhere like watchdog etc... that should get a reply I would say

Maybe worth a chat to your bank - did you pay via DEBIT card? It may have some online guarantee with it.

Yeah a visa delta card. It was only £14 but it's not the point is it, I hate ignorant people like this [smilie=6,23,14]

Have a look on this website, the phone number is the same as premierdirect, yet it has another phone number you could try.

http://www.radarzone.co.uk/start.htm

If you paid by credit card, phone them and dispute the amoutn explaining what has happened.

They will contact the merchant on your behalf and at the same time freeze the amount on your credit card so that you don't have to pay for it. I have had this a couple of times and it always works as you either get your product or your money back.

Good Luck

Thanks chaps, I'll give it a shot

Have you got their freephone number 0800 085 5054

I got it from their array of websites

http://www.a1trampolines.co.uk/start.htm
http://www.colibrilighters.co.uk/
http://www.bargaintvs.co.uk/start.htm

chrisunoman said:

Have you got their freephone number 0800 085 5054

I got it from their array of websites

http://www.a1trampolines.co.uk/start.htm
http://www.colibrilighters.co.uk/
http://www.bargaintvs.co.uk/start.htm

Click to expand...

Nice one Chris At least I won't be spending any more money than I already have ... Cheers mate