not quite sure if this should be here, but here goes
in my immediate family we have a variety of cars, among which my younger sister has a honda jazz, and very pleasant it is too, except on thursday when white transit van man decided to punt it up the backside, whilst she was stationary at a traffic light. after much back and forth, during which he didnt want to give his details, and sister t, all 5' 11" of her towered over said driver and "demanded" details etc, she got them and drove away with the jazz's bottom somewhat spanked. as she was flying out to tanzania a few hours later, she left it to me to get insurance quotes for the repairs. i went to honda chiswick, and what a revelation it was.
a dealership where you are greeted and treated politely at all times by all the staff, dealt with promptly, apologized to for even the slightest perceived delay, offered coffee and biccys, brochures on every product at hand from lawnmowers to power boat engines (that was a bit odd seing an inflatable in there!) and a courtesy car without asking! a properly printed out quote detailing everything, not some vague handwritten rag.
so what am i saying? there is a better way, as a certain bank tells us....i'm hooked, and whilst the products may not be the cheapest out there, they are well engineered and well looked after by a workforce who have customer care built into their everyday practices, not tacked on as an afterthought, and as we see on other parts of the forum, makes a huge difference to the ownership experience
i'm seriously considering the power of dreams.........
in my immediate family we have a variety of cars, among which my younger sister has a honda jazz, and very pleasant it is too, except on thursday when white transit van man decided to punt it up the backside, whilst she was stationary at a traffic light. after much back and forth, during which he didnt want to give his details, and sister t, all 5' 11" of her towered over said driver and "demanded" details etc, she got them and drove away with the jazz's bottom somewhat spanked. as she was flying out to tanzania a few hours later, she left it to me to get insurance quotes for the repairs. i went to honda chiswick, and what a revelation it was.
a dealership where you are greeted and treated politely at all times by all the staff, dealt with promptly, apologized to for even the slightest perceived delay, offered coffee and biccys, brochures on every product at hand from lawnmowers to power boat engines (that was a bit odd seing an inflatable in there!) and a courtesy car without asking! a properly printed out quote detailing everything, not some vague handwritten rag.
so what am i saying? there is a better way, as a certain bank tells us....i'm hooked, and whilst the products may not be the cheapest out there, they are well engineered and well looked after by a workforce who have customer care built into their everyday practices, not tacked on as an afterthought, and as we see on other parts of the forum, makes a huge difference to the ownership experience
i'm seriously considering the power of dreams.........