Yup, That's what my simplistic wee mind told me too - The Humax just won't "see" the new box. Strange that it works fine on the old box though? Got grandchildren for the next couple of days so will be too exhausted to try mucking about with it by the time we get back from delivering them home. I think I'll try doing the "wireless" thing on Wednesday and maybe try the other port (labeled Ethernet2) on the Q hub. Possibly even try a phone call to sky although trying to get to someone who really "knows" has proved very difficult in the past.

If all else fails I still have the fellow who lives two houses up the street from me (the one who works for Dell) He's a Wizard with this sort of thing. He's very interrested in cars too so we try to "swop" skills. Lately though it's been mostly me asking and him giving which makes me feel a bit embarrassed to ask again.

Thanks very much for your input Eklipse, much appreciated! Any other "pearls of wisdom" gratefully received.

As a matter of interest. With the Router and Humax receiver sitting within about 2 feet of each other will connecting wirelessly be inferior to cabling? The router sits on a wall mounted shelf about 9 inches below the Humax which sits on the TV unit top shelf. Both in direct line of sight to each other, that is to say no obstructions.

WiFi is always inferior to cabling, regardless of distance etc (it has a finite amount of bandwidth which is shared between all wireless devices, Ethernet can always achieve max speed regardless of how many other devices are connected). However, for testing purposes it's definitely worth a try.

Eklipze3k said:

WiFi is always inferior to cabling, regardless of distance etc (it has a finite amount of bandwidth which is shared between all wireless devices, Ethernet can always achieve max speed regardless of how many other devices are connected). However, for testing purposes it's definitely worth a try.

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Thanks very much. I'll be back in a couple of days, or when we've recovered from the Grand children, to let you know how it turned out
Thanks again
Jock

The Humax box may be looking for the old router and ignoring any others. Through its cable it is expecting to send/receive signals specific to the old router.
In the Humax setup, see if you can find a setting that deletes the old router, then search for the new one.

portland_bill said:

The Humax box may be looking for the old router and ignoring any others. Through its cable it is expecting to send/receive signals specific to the old router.
In the Humax setup, see if you can find a setting that deletes the old router, then search for the new one.

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Thanks PB. I did wonder about that and mentioned it to the Humax technical rep I phoned. The procedure he sent me should wipe everything (except the recordings) and it certainly seemed to look for the connection when I started it up again. I'm not entirely convinced though because if you wipe the sky box everything, recordings included, disappear so maybe my "pal" from up the road would be able to comprehensively check that.

I'll come back when I know for sure what the outcome is.

While I'm here, anyone know how I can stop that darned One Drive sign up page from blighting my life every time I fire up my laptop? - It's win 10, by the way.

Don't be so worried about wireless, it is significantly better than even a year ago on new equipment. Also could try putting the netgear into the network between a cable from the sky box and the Humax. It can act as a conventional network switch and fool everyone into working.
It can work like that straight away though obviously at some point turn off its own WiFi and broadband efforts
Oh and DHCP activity.

andydiver said:

Don't be so worried about wireless, it is significantly better than even a year ago on new equipment. Also could try putting the netgear into the network between a cable from the sky box and the Humax. It can act as a conventional network switch and fool everyone into working.
It can work like that straight away though obviously at some point turn off its own WiFi and broadband efforts
Oh and DHCP activity.

Click to expand...

That sounds very interesting Andy. Being a "stupid auld fart" I don't quite understand what you are proposing. Would I simply take an ethernet cable from the new Q hub to any of the ethernet ports on the old Net gear - it has 4 ethernet ports - and then from any unused ethernet port on the Netgear to the Humax? No other leads connected (except power in, of course).

Pugglt Auld Jock said:

That sounds very interesting Andy. Being a "stupid auld fart" I don't quite understand what you are proposing. Would I simply take an ethernet cable from the new Q hub to any of the ethernet ports on the old Net gear - it has 4 ethernet ports - and then from any unused ethernet port on the Netgear to the Humax? No other leads connected (except power in, of course).

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What puzzles me about all this is I thought ethernet connections were just plug-n-play? Wireless, by it's very nature, demands passwords etc but isn't ethernet like just plugging in a headphone jack? I can unplug and plug in my other devices, including my 2 laptops when I want to transfer lots of pictures to the NAS for instance, and things just work. So I just don't "get" why I'm having this problem.

Pugglt Auld Jock said:

While I'm here, anyone know how I can stop that darned One Drive sign up page from blighting my life every time I fire up my laptop? - It's win 10, by the way.

Click to expand...

Incredibly annoying isn't it.
I got rid of mine early on, so bit of a memory test here.
Once Win10 is up and running, and all the 'bits' have gone quiet, down at the bottom right is a little ^. Click it and a little menu appears. I think the onedrive icon should be there. Right-click it, (NOT left-click) and a little menu should pop up. Hopefully on there will be an option to enter settings, or something similar. There you can tell it to be quiet, permanently. (I think that's it.) If that does not work, squeak again and I'll do a bit more research.

Pugglt Auld Jock said:

What puzzles me about all this is I thought ethernet connections were just plug-n-play?

Click to expand...

The ethernet should be plug & play, but the Humax is probably not 'virgin', so is looking for its previous router. There'll be a settings menu somewhere, accessed using the remote and viewed on the TV screen. Hopefully there you can tell it to delete the previous router. It found the old one when you tried it again, so the settings are definitely still hiding in there.

Good morning PB and thanks so much for responding. I do so value your advice. (does that sound to grovely? - indeed, is that a word?)

I found the One Drive help center - quite pleased with myself as it's quite well buried! - There does seem to be guidance on how to shut it up but too complicated for a simpleton like me!

Regarding the Humax. Just been reviewing the Humax advice and I've been back into the settings menu and reviewed each step of this procedure. It was definitely a complete factory reset I carried out. The screen that comes up on completion says that all settings have been erased and an "as new" setup is now required which it then talks you through step by step. It's the same 5 step procedure it conducted when I woke it up from it's unboxing. I can't find any other options which might be relevant to this.

I am probably going to try the wireless link to morrow (grandchildren again today) but I suspect my salvation will be the Dell "wizard" who lives just up the road. I was reflecting on the hypothesis that the port itself (on the new router) might be to blame and whether trying the other port (there are two) might sort things. But then, if the port was croak in some way, then the other things - NAS for instance - would not have been usable?

In a retail park in Swindon earlier, a taxi had stopped to release his victim just before a zebra crossing.
Wishing to cross, I looked at him, decided he was not yet moving, so started to cross, from his right. Just as I got in front of him he started to move, then looked. Despite seeing me he continued to move gently towards me. So I stopped and looked straight at him. That got him to stop.
As I moved again, so did he. He's just impatient, but he's also threatening me with his 1.5 tonne car. I stopped again and looked directly at him, and told him to stop. Then he got stupid and started to shout and gesture. No idea what he was saying as he was inside a closed car. But, I did make him stop, and stay, until I was fully across.
Very simple. It is a pedestrian crossing. It is to keep pedestrians safe when crossing. Drivers should stop. Not creep, but sit still. Being in a retail park changes nothing, still subject to traffic laws. I think I could make quite a dent on his bonnet, and break his windscreen, if he kept moving. Even if I had to jump up and down a few times. Threatening pedestrians with a car is not a motoring offence, simple assault, as history shows.

portland_bill said:

In a retail park in Swindon earlier, a taxi had stopped to release his victim just before a zebra crossing.
Wishing to cross, I looked at him, decided he was not yet moving, so started to cross, from his right. Just as I got in front of him he started to move, then looked. Despite seeing me he continued to move gently towards me. So I stopped and looked straight at him. That got him to stop.
As I moved again, so did he. He's just impatient, but he's also threatening me with his 1.5 tonne car. I stopped again and looked directly at him, and told him to stop. Then he got stupid and started to shout and gesture. No idea what he was saying as he was inside a closed car. But, I did make him stop, and stay, until I was fully across.
Very simple. It is a pedestrian crossing. It is to keep pedestrians safe when crossing. Drivers should stop. Not creep, but sit still. Being in a retail park changes nothing, still subject to traffic laws. I think I could make quite a dent on his bonnet, and break his windscreen, if he kept moving. Even if I had to jump up and down a few times. Threatening pedestrians with a car is not a motoring offence, simple assault, as history shows.

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Sounds like a great reason to have something heavy on hand and indicate how it might easily be applied to his car bonnet.

Pugglt Auld Jock said:

While I'm here, anyone know how I can stop that darned One Drive sign up page from blighting my life every time I fire up my laptop? - It's win 10, by the way.

Click to expand...

After years of Windoze making PCs obsolete and the machines just failing in "sorry it's scrap mate" ways, I went to Apple and have not looked back. I'm no fanboy, but they just do the job and over time they are not any more costly than Windows kit.

I pay a tiny amount for 50 Gig of cloud storage and currently use about 10% of that. The only annoyance is having log in again after every OS update - I can never remember the password. Certainly no issues day to day.

The Humax storage issue is likely to be the hard disc is knackered. Mine does similar things the www says they continually use the same file for time shifting and that gets corrupted. Eventually the disc does a woopsie and wont format. New AV discs are more money than data discs so its often new machine time or don't make recordings.

DaveMcT said:

After years of Windoze making PCs obsolete and the machines just failing in "sorry it's scrap mate" ways, I went to Apple and have not looked back. I'm no fanboy, but they just do the job and over time they are not any more costly than Windows kit.

I pay a tiny amount for 50 Gig of cloud storage and currently use about 10% of that. The only annoyance is having log in again after every OS update - I can never remember the password. Certainly no issues day to day.

The Humax storage issue is likely to be the hard disc is knackered. Mine does similar things the www says they continually use the same file for time shifting and that gets corrupted. Eventually the disc does a woopsie and wont format. New AV discs are more money than data discs so its often new machine time or don't make recordings.

Click to expand...

Oooooowh! this Humax thing just got VERY interesting. I've been feeling really depressed about it all and had put the new router back in it's box. Mrs J "Gee'd" me up saying "I'm going shopping, why don't you get your pal to come round and see if the two of you can't get it working". Said "pal" being a chap I know who specialises in security protocols (or something like that - he's a real "techie").

To remind you, the problem is after installing my new Sky Q hub (standard broadband) I could no longer access "catch up", or other internet accessed functions, on my almost new Humax hdr 1100s freesat reciever. Everything else, including networked NAS, Blu-ray player, amplifier, laptop, ipad etc all working normally. We spent about 2 hours or so on it. I understood about 10% of what he was doing (most of it deep in the router and Humax menus on my laptop and his, very sophisticated, mobile phone. Much deeper stuff than simply a system reset.) The end result was that there is a basic inability to communicate between the Humax and Q router, either by ethernet cable or wirelessly. Everything else is "talking" to each other. I don't begin to understand the problem but he tells me it involves IPS and DNS which are apparently locked on the new box and he needs to change them. He thinks only a firmware update could sort this.

We then Googled the problem symptoms and, surprise surprise, I'm not the only one having problems with Sky's new Q hub! Next we removed the new router and reconnected the old Sky netgear jobbie. No surprise, everything working just great. So there seems no way the new box is going to work with the Humax. Rang Sky. Two coffees and a bun later I managed to speak with a technician. My pal had written down a description of what he'd tried so I told the guy what was happening from my perspective as a user and read off the description of what we'd tried to do to sort it. "I've never heard of that one" or words to that effect (needs to read the internet posts I suggest). But agreed that what my friend had done was about as comprehensive and in depth as he could imagine. I think he suggested sending a new router out but we know that's not going to sort it and he pretty much agreed. So can I just return it for a refund and we'll go on with the old router 'till there's a fix? Well no actually because you have a 14 day cooling off period and the new router was delivered to you 20 days ago. Explained that clearing up after Christmas, trying to get it working myself, getting my friend to find time to come round, to say nothing of childminding duties, had caused the "delay" But no, I would have had to claim within the 14 days. I think this is appalling customer care but, from what you read, maybe to be expected.

My pal thinks this will be an increasing problem for them as more Q hubs get rolled out (and, from what I read, is already) so they are almost certain to either do a firmware "thingy" or just produce a new router all together. The Q hub is the only router they now supply evidently. I did get a very very good deal on this new router so I'm not standing out a lot of money on it - I'm tempted to just stay with the old router and hang on to the new one until they resolve the issue. My pal says he can source a really good 3rd party router (ie not Sky) if I ever want to go down that road. After my first try to connect it up more than a week ago, I rang Humax's tech department who were very helpful and talked me through a complete system reset procedure (which didn't work of course). They were very keen to help if possible so I'll be ringing them on Monday to update them on developments and see if they have any other suggestions.

Hold on to your hats! I'll let you know how the ride pans out!
regards Jock

I'd say the 14 day period is only for if you change your mind.

The box does not work. So tell then to stuff it. Unless they can prove that they told you before purchase that it would not work with a Freeview+ device.

£375 for 2 new remote keys. That's not including the blades.

Porsches may be cheap to buy, but they're not so cheap to maintain!

Schumi2001 said:

£375 for 2 new remote keys. That's not including the blades.

Porsches may be cheap to buy, but they're not so cheap to maintain!

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My local handbag shop built me a working spare key for £45.. see its not all Cobblers where I live.

Now I DARE rebuild the remote one with a shiny new casing.



Never mind CreamEgg season approaching..

Working GlowPlugs could be 'de.riguer'

In the coming days..

portland_bill said:

I'd say the 14 day period is only for if you change your mind.

The box does not work. So tell then to stuff it. Unless they can prove that they told you before purchase that it would not work with a Freeview+ device.

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Thanks PB. That's my opinion too. To be specific the box does work in the respect that it's only the Humax that can't communicate. According to my friend though this is not the "fault" of the Humax but because the new router locks out any attempt to reconfigure.

I'm going to ring the very helpful Humax tech people tomorrow before making any decisions, but as I paid very little for it (Sky very kindly let me buy it for £15.00p) if there is no solution, Although I think it is obviously "not fit for purpose" it may be easier to just sell it on ebay or gumtree where they seem to sell for around £25.00p rather than have what may turn out to be a stressful argument with Sky. Someone will get a real bargain as it has now been switched on for a total of only about 4 hours max! I bet it works just great with a Sky receiver! Pity, its a neat looking wee unit and would have looked great on the shelf beside my Blu-ray player.

It's a shame because we've been with them for donkey's years, since they were analogue. (I read a lot of Sci-Fi and I just love the idea that my TV signal is coming from outer space!) Last year we dropped the TV as it was costing more than our heating bill! (We realised also that nearly all the channels we watched were also available on Freesat - and it's signal is still coming from outer space). We are very close to the local telephone exchange so get an excellent cabled internet and Sky's service has been good. This is the first time we've been in the situation of having a problem that needs sorting and Sky haven't exactly fallen over themselves to help. When the broadband package is up for renewal towards the end of this year I will be having a very careful look at the competition. Silly really isn't it. It wouldn't have taken much effort on their behalf to have kept me a happy customer.