BT - Again.
Had problems with the broadband connection dropping. Router would change from blue to orange, then flash a lot, eventually reconnecting and going blue again. Meanwhile, no broadband.
First complaint, BT 'help' started talking about Wi-Fi. I pointed out that my connection with their exchange is by their cable, underground, not by any Wi-Fi. I don't think they really understand.
After a while, they sent an engineer to test the house. He declared that my house wiring was fine.
Later BT insisted their exchange and cabling was also fine, so they suspected a router fault. They sent me a new one, arrived last Saturday.
New router set up, spent half a day reconnecting four computers and making them see and talk to each other, as Windows sees this as a new network.
All seemed fine, until Sunday, 6:23 pm, dropped again for a few minutes. Then OK, but dropped twice again, 10:40 and 10:42. It may of course drop at any time 24/7 when I'm not watching.
Today BT called to discuss fault, expecting it to be fixed. There then follows instructions on resetting and amending the Wi-Fi settings of the router. When I demanded that they explain how Wi-Fi between my laptop and router can affect the signal from their exchange, they put me on hold. Then the supervisor explained how Wi-Fi works, and how the 2.4 and 5Ghz might squabble. After a few minutes he at last understood that this was not the issue, ever, and then the connection dropped!
He checked the line and could see that it had dropped, and that it recorded several occasions over the last week.
So at last, again, it has been escalated to the 'level2' team (whatever that means).
I'm guessing that they either have a fault within the local exchange, in the box at the bottom of the road, or the cabling between the box and the house. Any BT engineers like to agree or disagree? (
werdna ?)