Smart-I i-3500 HD 16GB 2CH Car Video Registrar DVR Drive Review

Currently reading:
Smart-I i-3500 HD 16GB 2CH Car Video Registrar DVR Drive Review

The camera is out of focus and the depth of field is poor, needs to be refocused

Having looked at other videos from this camera the focus point is about a foot or two in front of the front bumper maybe 6-7 feet from the camera lens
 
i opened a dispute asking for 50% refund as it only does 50% of what they claim, seller has said sent it back for full refund, but its going to cost £25 to send back and i wont get that back :(

I had that. Raise the problem through ebay.
I told ebay that UK laws require sellers to refund return postage for faulty goods & as they want everything back & require a tracking number, it'll cost loads.
Ebay found in my favour & refunded the money.
 
Mine was but the seller just kept saying "send all back with tracked" & there was no real option to reply to that so I contacted ebay & told them I wasn't prepared to waste more money sending faulty goods back unless the seller paid for the return.
 
I went through customer support. I had gone through resolution centre but the seller just kept saying "send all back".
Told customer support that I was a UK customer & UK laws clearly state the buyer should not lose out with faulty goods.
Happy to return if the seller will refund postage.
Customer support found in my favour & refunded back to my PP account.
 
Last edited:
I had that. Raise the problem through ebay.
I told ebay that UK laws require sellers to refund return postage for faulty goods & as they want everything back & require a tracking number, it'll cost loads.
Ebay found in my favour & refunded the money.

Although thats only UK sellers who are governed by that, but worth a try if it worked in your case :)
 
they sent this reply :confused:

Thank you for contacting eBay about returning the item "Smart-I i-3500 HD 16GB 2CH Car Video Registrar DVR Drive Recorder BlackBox GPS", 190798759870 you've purchased on 12-05-2013.

We have checked some transaction details and can see that your item was marked as paid on . Your seller lightnspace marked the item as shipped on 27-05-2013.

You have already opened a case in our Resolution Centre for the following reason: upiManual
The case has the following status: No FVF credit, no strike, closed

If 8 days have passed and the seller hasn't responded, you can ask customer support for help. If eBay doesn't hear from you within 45 days of you opening the case, the case is automatically closed. Once the case has been closed by you or by eBay, it can't be reopened.

To find out more about your rights under the law, please copy this link into a new browser window:

http://pages.ebay.co.uk/consumer-rights/consumer-rights.html

We trust this information is helpful. If you have any outstanding questions relating to this, please do not hesitate to ask us by replying to this email.

Regards,

eBay Customer Support
 
This post contains affiliate links which may earn a commission at no additional cost to you.
Dear Dave,

Thanks for contacting eBay about the Smart-I i-3500 HD 16GB 2CH Car Video Registrar DVR Drive Recorder BlackBox GPS (Item # 190798759870) that you recently purchased. I reviewed your case, and I understand that the item you received is incorrect. I know it can be disappointing when an item arrives not as what you have expected. Rest assured that I am here to make sure this case is resolved as quickly as possible.


When you receive the wrong item, or it doesn't match the seller's description, you're required to pay for its return shipping. I hope you can understand that in order for us to hold the seller accountable and issue a refund, we need to make sure that the item is returned to the seller.


Dave, we thank you for your trust in our site and we guarantee that you will find eBay as one of the best place to shop online. Your success is our success. Your contributions to the community have made eBay the number 1 online marketplace and we truly appreciate your business over the years.

Please complete these steps in the next 7 days to receive your refund:


:(
 
Make sure that you point out to customer support how much you paid & how much this is going to cost to return.

Ask them why they think it fair that YOU should be out of pocket for THEIR (seller's) faulty goods.

C&P ebay's own link
http://pages.ebay.co.uk/safetycentre/rights.html

& point out that, although the seller is not in the UK, they are selling through ebayUK
"
What if the goods or services you receive are not up to scratch?

Sale of Goods Legislation
The most important piece of legislation relating to the sale of goods through eBay.co.uk is the Sale of Goods Act 1979 (as amended).


The Act provides that wherever goods are bought they must "conform to contract". This means that items sold through eBay by business sellers must be:
  • of "satisfactory quality";
  • "as described"; and
  • "fit for purpose".
Therefore goods sold by business sellers must not be inherently faulty at the time of sale, must match any description given to them and, allowing for factors like price, they must be fit for their purpose, defect free, safe and durable."

If overseas sellers are not bound by these laws then ebay should make it very clear. Their wording infers ALL sellers are bound, not just UK sellers.

What if, for example, you were to pay to send back & accepted a replacement - and the replacement was duff?
And don't forget, you are more than happy to take time out of your busy schedule & make the long journey to the post office to return the faulty item as long as the seller pays return shipping of £(let ebay know how much more you would be out of pocket).

If all else fails & you paid through PP on your credit card, approach your card company.
 
Last edited:
This post contains affiliate links which may earn a commission at no additional cost to you.
Back
Top