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Old 02-07-2013   #16
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Re: Smart-I i-3500 HD 16GB 2CH Car Video Registrar DVR Drive Review

Who closed the case?
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Old 02-07-2013   #17
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Re: Smart-I i-3500 HD 16GB 2CH Car Video Registrar DVR Drive Review

no one, i think they are mixing up with un paid item case seller opened as i didnt pay straight away
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Old 05-07-2013   #18
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Re: Smart-I i-3500 HD 16GB 2CH Car Video Registrar DVR Drive Review

Dear Dave,

Thanks for contacting eBay about the Smart-I i-3500 HD 16GB 2CH Car Video Registrar DVR Drive Recorder BlackBox GPS (Item # 190798759870) that you recently purchased. I reviewed your case, and I understand that the item you received is incorrect. I know it can be disappointing when an item arrives not as what you have expected. Rest assured that I am here to make sure this case is resolved as quickly as possible.


When you receive the wrong item, or it doesn't match the seller's description, you're required to pay for its return shipping. I hope you can understand that in order for us to hold the seller accountable and issue a refund, we need to make sure that the item is returned to the seller.


Dave, we thank you for your trust in our site and we guarantee that you will find eBay as one of the best place to shop online. Your success is our success. Your contributions to the community have made eBay the number 1 online marketplace and we truly appreciate your business over the years.

Please complete these steps in the next 7 days to receive your refund:


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Old 11-07-2013   #19
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Re: Smart-I i-3500 HD 16GB 2CH Car Video Registrar DVR Drive Review

Make sure that you point out to customer support how much you paid & how much this is going to cost to return.

Ask them why they think it fair that YOU should be out of pocket for THEIR (seller's) faulty goods.

C&P ebay's own link
http://pages.ebay.co.uk/safetycentre/rights.html

& point out that, although the seller is not in the UK, they are selling through ebayUK
"
What if the goods or services you receive are not up to scratch?

Sale of Goods Legislation
The most important piece of legislation relating to the sale of goods through eBay.co.uk is the Sale of Goods Act 1979 (as amended).


The Act provides that wherever goods are bought they must "conform to contract". This means that items sold through eBay by business sellers must be:
  • of "satisfactory quality";
  • "as described"; and
  • "fit for purpose".
Therefore goods sold by business sellers must not be inherently faulty at the time of sale, must match any description given to them and, allowing for factors like price, they must be fit for their purpose, defect free, safe and durable."

If overseas sellers are not bound by these laws then ebay should make it very clear. Their wording infers ALL sellers are bound, not just UK sellers.

What if, for example, you were to pay to send back & accepted a replacement - and the replacement was duff?
And don't forget, you are more than happy to take time out of your busy schedule & make the long journey to the post office to return the faulty item as long as the seller pays return shipping of £(let ebay know how much more you would be out of pocket).

If all else fails & you paid through PP on your credit card, approach your card company.
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Last edited by sludgeguts; 11-07-2013 at 07:36.
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Old 11-07-2013   #20
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Re: Smart-I i-3500 HD 16GB 2CH Car Video Registrar DVR Drive Review

done, thanks very much for taking the time to write all that.
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Last edited by dave; 11-07-2013 at 10:07.
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