Wrong ....the contract is with the seller not Paypal. Paypal are just an intermediary holding and transferring money...much like a bank. And it doesn't matter where that bank resides or has it's parent company. The dispute is between the buyer and the seller. End of.
Off Topic Ebay Purchase Help!
- Thread starter AgnessGP
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Off Topic Ebay Purchase Help!
Wrong ....the contract is with the seller not Paypal. Paypal are just an intermediary holding and transferring money...much like a bank. And it doesn't matter where that bank resides or has it's parent company. The dispute is between the buyer and the seller. End of.
The only reason I mention PayPal is because when something similar happened to me I thought PayPal would be able to help. But they won't intervene and will tell you that you are liable for postage costs as PayPal do not recognise the distance selling regs. They do not offer the same level of buyer protection as a credit card company. To actually get the seller to comply would mean taking legal action or hoping the OFT will take your case seriously whereas a credit card company will sort it out with minimal effort provided you have sufficient evidence of the Seller not complying. Just don't expect any help from PayPal.
If the seller refuses to comply then you can complain to the OFT however this is probably a long winded process.
Easiest thing to do is just get your money back from your card provider and buy elsewhere.
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open a case as long as all the messages have been sent via ebay they wont have a leg to stand on
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Will see what they say tomorrow when I ring. Otherwsie, messages have been sent via personal email but i dont see it being an issue. I reckon theyll resolve it tomorrow, will soon find out.
He was meant to ring me today but didnt
1. Did you pay via PayPal.
2. When you sent them back, did you get proof of postage.
If you can answer yes to both questions, tell them you want a full refund.
Contact Paypal, explain the situation to them, they will pay you your money back.
They won't refund your £7.95 postage though, just the amount you paid when you initially purchased them.
2. When you sent them back, did you get proof of postage.
If you can answer yes to both questions, tell them you want a full refund.
Contact Paypal, explain the situation to them, they will pay you your money back.
They won't refund your £7.95 postage though, just the amount you paid when you initially purchased them.
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Is that a lenghty process though? But yeah i can answer yes to both them mate
do you recommend just emailing paypal?
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paypal: "PayPal and eBay strongly recommend that you attempt to resolve issues directly with the seller whenever possible". So I will try and ring today and see where I get.
Tell the seller that you are not happy to pay additional fees.
You are already out of pocket for a mistake that they made.
Tell him that he should correct the matter or issue you a full refund.
If he refuses, then call Paypal. (I've done this at least twice).
Speak to them, explain the situation, and that the seller refuses a refund.
Paypal will want to see proof of postage, which you can scan an email.
But they will refund your money.
on one occasion, I'd had a 2 or 3 day running argument with a supplier, I called Paypal, explained the situation, that the seller refused to accept any responsibility, and would not accept a return, let alone a refund.
Paypal told me to post it back regardless and get proof of postage.
I posted it at 9am the day after, emailed the proof of postage to Paypal, and by 10am the money was back in my account.
Paypal didn't even wait to see if it arrived at the other end.
I could have posted an empty box for all they knew.
You are already out of pocket for a mistake that they made.
Tell him that he should correct the matter or issue you a full refund.
If he refuses, then call Paypal. (I've done this at least twice).
Speak to them, explain the situation, and that the seller refuses a refund.
Paypal will want to see proof of postage, which you can scan an email.
But they will refund your money.
on one occasion, I'd had a 2 or 3 day running argument with a supplier, I called Paypal, explained the situation, that the seller refused to accept any responsibility, and would not accept a return, let alone a refund.
Paypal told me to post it back regardless and get proof of postage.
I posted it at 9am the day after, emailed the proof of postage to Paypal, and by 10am the money was back in my account.
Paypal didn't even wait to see if it arrived at the other end.
I could have posted an empty box for all they knew.
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don't ring open the dispute on ebay or paypal only talk to seller through that system. they can then view all communication
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Okay i've communicated via ebay.
Dear wolfracedirect,
Hi,
I recently returned some spacers that did not fit my vehicle.
I am aware that you have recieved them and I have spoken with Adrian who has advised that you will offer a refund.
The refund includes the cost of the spacers, minus 'the cost of delivery to send out new ones' - £10
This results in a £49.95 refund.
However, I cannot accept this. I have already posted the items back at a cost of £7.95 and in addition to the cost to send some new ones, this will result in a grand total of £18.95 for reposting, and redelivery, at my expense.
Rather, I require a full refund for the spacers and a refund of the postage also.
I hope you can help.
Many thanks in advance,
Dear wolfracedirect,
Hi,
I recently returned some spacers that did not fit my vehicle.
I am aware that you have recieved them and I have spoken with Adrian who has advised that you will offer a refund.
The refund includes the cost of the spacers, minus 'the cost of delivery to send out new ones' - £10
This results in a £49.95 refund.
However, I cannot accept this. I have already posted the items back at a cost of £7.95 and in addition to the cost to send some new ones, this will result in a grand total of £18.95 for reposting, and redelivery, at my expense.
Rather, I require a full refund for the spacers and a refund of the postage also.
I hope you can help.
Many thanks in advance,
have you just changed username?
looks OK to me,
EBAY can be a pain, but - as people have said..,
the BUYER seems to get the better deal,
hope you get it all sorted,
Charlie
EBAY can be a pain, but - as people have said..,
the BUYER seems to get the better deal,
hope you get it all sorted,
Charlie
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Did a few days ago
varesecrazy cheerz mate. Will juat wait for a response then maybe open a case depending on the reply.
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don't do that i thought i was going mad
Was fed up of how 'googlable' i was lol. Now the waiting game, i expect no reply this weekend.
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Nothing to do with locking yourself out of your car and asking for help?
Nothing to do with locking yourself out of your car and asking for help?
Next time on the pc i will edit the user name on that post
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Yeaah that wasn't the best day i've had, but thanks for reminding me
And cheers Andy, appreciate that
you are confusing DSRs with credit card charge backs
method of payment doesnt overrule UK legislation
however the problem with eBay is it requires the seller to meet the DSR,eBay dont enforce it
eg you return an item,the seller is required to refund the full original payment
theres no scope to 'force' the refund on return postage
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But the statement outlines the seller must pay for all expenses incurred due to an item being faulty i.e. postage, returning. So surely they have to?
I've read the terms but it still seems like there's confusion - I don't really fancy making a point to them when actually I've interpreted the regulations wrong.
